Kelvin L Capella Sanabria
Orlando,FL
Overview
6
6
years of professional experience
Work History
Senior Claims Customer Service Representative
Liberty Mutual
Plano, TX
09.2022 - Current
- Provides coaching and skill development to CSRs of all experience levels, through huddles and 1X1 coaching.
- Provides support to supervisors who have identified a coaching opportunity for their directs.
- Assisted with creating training material to support CSRs.
- Resolved customer complaints in a timely manner and documented details of each interaction with customers.
- Maintained up-to-date knowledge of industry standards, trends, best practices, regulatory changes and new services related to customer service operations.
- Identified opportunities for training staff on areas where improvement was needed.
Claims Representative
Liberty Mutual
Orlando, FL
07.2021 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Consulted with field support team, claim manager and other entities to receive support specific to assigned claim.
- Assessed policy coverage and pulled contracts for review.
- Verified details with policyholders and requested additional information.
- Complied with confidentiality regulations in handling customer information.
- Assisted new policyholders with processing claims.
Unemployed
Due to Covid
Orlando, FL
03.2020 - 06.2021
Dental Assistant
South Park Dental
Orlando, FL
12.2019 - 03.2020
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Laid out dental instruments and equipment before procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
Student
Concord Dental School
Orlando, FL
07.2019 - 11.2019
Sales Representative
AT&T
Orlando, FL
03.2018 - 01.2019
- Coached other employees in effective customer service and successful selling techniques.
- Implemented improved methods to assist with marketing campaigns performance.
- Marketed brand and products to drive revenue growth.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Monitored performance of sales team and implemented improved methods where needed.
- Engaged customers with in-person and remote demonstrations of available products
Education
Valencia College ( Claim Program License )
03.2021
High School Diploma -
Colonial High School
Orlando, FLDental Assisting
Concord Career College
Orlando, FLSkills
- Learning Strategies
- Operation Monitoring
- Documentation Review
- Effective communication
- Customer Service
- Problem-Solving abilities
- Adaptive player
- Microsoft Office expertise
Timeline
Senior Claims Customer Service Representative
Liberty Mutual
09.2022 - Current
Claims Representative
Liberty Mutual
07.2021 - Current
Unemployed
Due to Covid
03.2020 - 06.2021
Dental Assistant
South Park Dental
12.2019 - 03.2020
Student
Concord Dental School
07.2019 - 11.2019
Sales Representative
AT&T
03.2018 - 01.2019
Valencia College ( Claim Program License )
High School Diploma -
Colonial High School
Dental Assisting
Concord Career College
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