Kelvin L Capella Sanabria
Kissimmee,FL
Overview
7
7
years of professional experience
Work History
Senior Customer Claims Care Representative
Liberty Mutual
Orlando, FL
09.2022 - Current
- Provided excellent customer service to incoming callers, responding to inquiries and resolving issues.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Organized meetings or training sessions for employees.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Claims Customer Care Associate
Liberty Mutual
Orlando, FL
07.2021 - 09.2022
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Consulted with field support team, claim manager and other entities to receive support specific to assigned claim.
- Assessed policy coverage and pulled contracts for review.
- Verified details with policyholders and requested additional information.
- Complied with confidentiality regulations in handling customer information.
- Assisted new policyholders with processing claims.
Unemployed
Due to Covid
Orlando, FL
03.2020 - 06.2021
Dental Assistant
South Park Dental
Orlando
12.2019 - 03.2020
- Gathered and reviewed patient records, data and health history to share with dentist for quick and accurate patient assessment, diagnosis and treatment.
- Laid out dental instruments and equipment before procedure.
- Created dental x-rays using traditional and digital methods to help dentist.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety, and satisfaction.
Concord Dental School
Student
Orlando, Florida
07.2019 - 11.2019
Sales Representative
AT&T
Oracle, FL
03.2018 - 01.2019
- Coached other employees in effective customer service and successful selling techniques.
- Implemented improved methods to assist with marketing campaigns performance.
- Marketed brand and products to drive revenue growth.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Monitored performance of sales team and implemented improved methods where needed.
- Engaged customers with in-person and remote demonstration of available products.
Education
( Claim Program License )
Valencia College
Orlando, FL03-2021
Dental Assisting
Concord Career College
Orlando, FL11-2019
High School Diploma -
Colonial High School
Orlando, FL05-2016
Skills
- Learning Strategies
- Operation Monitoring
- Documentation Review
- Effective Communication
- Customer Service
- Problem-Solving abilities
- Adaptive Player
- Microsoft Office Expertise
Timeline
Senior Customer Claims Care Representative
Liberty Mutual
09.2022 - Current
Claims Customer Care Associate
Liberty Mutual
07.2021 - 09.2022
Unemployed
Due to Covid
03.2020 - 06.2021
Dental Assistant
South Park Dental
12.2019 - 03.2020
Concord Dental School
Student
07.2019 - 11.2019
Sales Representative
AT&T
03.2018 - 01.2019
( Claim Program License )
Valencia College
Dental Assisting
Concord Career College
High School Diploma -
Colonial High School
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