Isabelle Connon
BEVERLY,Massachusetts
Summary
Reliable server offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in many areas in the food industry and flexible with changing business needs.
Overview
3
3
years of professional experience
Work History
Food and Beverage Cashier
Hamilton House Of Pizza
04.2022 - 01.2024
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Streamlined the ordering process for increased accuracy and reduced wait times.
- Assisted in maintaining inventory levels, ensuring availability of popular items during peak hours.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
Server
Kernwood Country Club
05.2023 - 09.2023
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Cashier, Server
Dairy Queen
05.2021 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Server Assistant
Rossetti Beverly
10.2021 - 04.2022
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Education
Bachelor of Science - Nursing
University of Rhode Island
Kingston, RI12.2026
High School Diploma -
Beverly High School
Beverly, MA06.2022
Skills
- Point of Sale proficiency
- Food safety knowledge
- Upselling strategies
- Cash handling expertise
- Guest Engagement
- Safe Food Handling
- Food Running
- Order Accuracy
- Menu Memorization
- Food sales and promotion
Timeline
Server
Kernwood Country Club
05.2023 - 09.2023
Food and Beverage Cashier
Hamilton House Of Pizza
04.2022 - 01.2024
Server Assistant
Rossetti Beverly
10.2021 - 04.2022
Cashier, Server
Dairy Queen
05.2021 - 08.2022
Bachelor of Science - Nursing
University of Rhode Island
High School Diploma -
Beverly High School
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