Isabelle Ferdinand
Broward County,FL
Summary
With many years of experience, this professional has excelled in providing exceptional customer service and demonstrating management and sales expertise. Proficient in people and communication skills and many more, she has adeptly leveraged these skills to grow key customer relationships and enhance business processes. Her ability to quickly adapt to new tasks and maintain a positive attitude while managing large volumes of customer interactions and sales goals is a testament to her dedication and skills in fostering customer loyalty and driving sales achievements.
Overview
11
11
years of professional experience
Work History
Manager/Customer Service Specialist
NNS International
Remote
03.2021 - 08.2024
- Organized and coordinated conferences, weekly and, monthly meetings, events for company to support sales, business development and management teams
- Answered constant flow of customer calls with minimal wait times
- Helped a large volume of customers with positive attitude while maintaining daily and weekly call quotas and metrics
- Demonstrated excellent customer service while maintaining excellent customer relationships
- Achieved weekly and monthly sales goals and requirements
- Managed and motivated employees to be productive and be engaged in work
- Onboarded new employees with training and new hire documentation.
Temp Manager/Customer Service Representative
Nationwide Consumer Solutions
, Remote
07.2023 - 12.2024
- Explained insurance plans, premiums, and claims to clients, ensuring clear understanding and satisfaction.
- Managed and trained a team of customer service representatives, enhancing overall service quality.
- Responded to emails and calls, maintaining effective communication and high customer satisfaction.
- Improved team performance through targeted training, resulting in measurable customer service improvements.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Call Center Sales Specialist
Pro Tax Link
Remote
04.2019 - 04.2021
- Responded to emails to facilitate communication and enhance business processes
- Helped a large volume of customers with positive attitude while maintaining daily and weekly call quotas and metrics
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Demonstrated excellent customer service while maintaining excellent customer relationships.
Temp Front Desk Receptionist
Shiseido Corporate
New York, NY
11.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
- Scheduled and organized daily, weekly and monthly board meetings and special events for Executives.
Temp Front Desk Receptionist
VIP Concierge
Brooklyn, NY
09.2015 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
- Scheduled and organized daily, weekly and monthly board meetings and special events for Executives.
Sales Associate
260 Sample Store
New York, NY
04.2015 - 09.2015
- Responded to emails to facilitate communication and enhance business processes
- Organized and coordinated conferences, weekly and, monthly meetings, events for company to support sales, business development and management teams
- Processed travel expenses and reimbursements for executive team
- Answered constant flow of customer calls with minimal wait times
- Helped a large volume of customers with positive attitude while maintaining daily and weekly call quotas and metrics
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Demonstrated excellent customer service while maintaining excellent customer relationships
- Achieved weekly and monthly sales goals and requirements.
Buyer Specialist
Buffalo Exchange
New York, NY
04.2014 - 04.2015
- Responded to emails to facilitate communication and enhance business processes
- Organized and coordinated conferences, weekly and, monthly meetings, events for company to support sales, business development and management teams
- Processed travel expenses and reimbursements for executive team
- Answered constant flow of customer calls with minimal wait times
- Helped a large volume of customers with positive attitude while maintaining daily and weekly call quotas and metrics
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Demonstrated excellent customer service while maintaining excellent customer relationships
- Achieved weekly and monthly sales goals and requirements.
Education
Associate of Arts - Advertising and Marketing Communications
Fashion Institute of Technology
New York, NYSkills
- Exceptional Customer Service
- Sales expertise
- High volume of inbound/outbound calls
- Positive and professional
- Management
- Customer Relationship Management (CRM)
- Administrative Support
- Problem-solving abilities
- Scheduling
- MS Office Word
- Excel
- PowerPoint
- Social Media Tools (Facebook, Instagram)
- Communication Skills
- Event Planning
- Organizational Skills
- Leadership
Timeline
Temp Manager/Customer Service Representative
Nationwide Consumer Solutions
07.2023 - 12.2024
Manager/Customer Service Specialist
NNS International
03.2021 - 08.2024
Call Center Sales Specialist
Pro Tax Link
04.2019 - 04.2021
Temp Front Desk Receptionist
Shiseido Corporate
11.2018 - 04.2019
Temp Front Desk Receptionist
VIP Concierge
09.2015 - 03.2018
Sales Associate
260 Sample Store
04.2015 - 09.2015
Buyer Specialist
Buffalo Exchange
04.2014 - 04.2015
Associate of Arts - Advertising and Marketing Communications
Fashion Institute of Technology
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