Isabelle Hernandez
Rosenberg,TX
Summary
Dynamic and reliable professional with a proven track record in the hospitality industry, particularly at The Post Oak Hotel. Excelled in multitasking, fostering strong relationships with both customers and team members. Demonstrates exceptional interpersonal skills and significantly enhancing guest experiences. Currently working at The Post Oak Hotel on weekend nights and searching for a stable position during the weekdays.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Texans Fit
Rosenberg, TX
01.2020 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Bartender
Daisy Dukes
Houston, USA
03.2022 - 07.2023
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Completed POS transactions, returning currency, coin, and payment cards to patrons
Bartender
Wonder Bar
Houston, USA
05.2023 - 06.2024
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cocktail Waitress
The Post Oak Hotel
Houston, TX
07.2024 - Current
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referral.
- Maintained accurate Forbes five-star hotel standards
- Known as the only AAA five-diamond destination in Texas, trained in the Forbes travel guide experience.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
Education
High School Diploma -
George Ranch
05.2021
Skills
- Strong multitasking
- Guest services
- Attention to detail
- Reliable and punctual
- Flexible schedule
- Oral and written communications
Timeline
Cocktail Waitress
The Post Oak Hotel
07.2024 - Current
Bartender
Wonder Bar
05.2023 - 06.2024
Bartender
Daisy Dukes
03.2022 - 07.2023
Front Desk Agent
Texans Fit
01.2020 - 01.2021
High School Diploma -
George Ranch