Jorge Hernandez
Los Angeles,CA
Summary
A passionate finance student willing to learn, intrigued by complexity and willing to take on challenges. Highly skilled in customer interactions and supporting customers in day-to-day operations. Seeking new opportunities for personal development to contribute to a dynamic organization. Knowledgeable with solid background in managing customer inquiries and resolving issues efficiently.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Agent
Omni Los Angeles
Los Angeles, CA
02.2025 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
Airline Supervisor
Pacific Aviation Corporation
El Segundo, CA
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw and managed daily billing operations, ensuring all passenger charges, ticket modifications, and ancillary fees were accurately invoiced and recorded.
- Tracked outstanding balances, followed up on payments, to maintain accurate data for audit purposes.
Education
Bachelor of Administration - Finance
California State University, Fullerton
Fullerton, CA 08.2021 - 05.2025
Skills
- Strong multitasking
- Customer Service
- Problem-Solving
- Willing to learn
- Attention to detail
- Strategic planning
- Analytical thinking
Timeline
Front Desk Agent
Omni Los Angeles
02.2025 - Current
Airline Supervisor
Pacific Aviation Corporation
05.2023 - Current
Bachelor of Administration - Finance
California State University, Fullerton
08.2021 - 05.2025