Jorge Hernandez
Los Angeles,CA
Summary
A passionate finance student willing to learn, intrigued by complexity and willing to take on challenges. Highly skilled in customer interactions and supporting customers in day-to-day operations. Seeking new opportunities for personal development to contribute to a dynamic organization. Knowledgeable with solid background in managing customer inquiries and resolving issues efficiently.
Overview
4
4
years of professional experience
Work History
Airport Customer Service Agent
Pacific Aviation Corporation
05.2023 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Head Service Cashier
Mediterranean Deli
09.2022 - 02.2023
- Collaborated with management to develop strategies for enhancing the overall customer experience.
- Supported store promotions by effectively communicating deals and discounts to customers during checkout.
- Ensured all registers had the correct cash balance during different levels of productivity.
Head Service Cashier
Kakach
01.2021 - 08.2021
- Handled day-to-day production by processing payments and issuing receipts.
- Accurately computed money during production period.
- Maintained a clean, organized workspace to promote a pleasant atmosphere for both employees and customers.
Education
Bachelor of Administration - Finance
California State University, Fullerton
Fullerton, CA05-2025
Skills
- Strong multitasking
- Customer Service
- Problem-Solving
- Willing to learn
- Complaint Handling
- Customer Engagement
Timeline
Airport Customer Service Agent
Pacific Aviation Corporation
05.2023 - Current
Head Service Cashier
Mediterranean Deli
09.2022 - 02.2023
Head Service Cashier
Kakach
01.2021 - 08.2021
Bachelor of Administration - Finance
California State University, Fullerton
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