Isabelle Rafferty
Dallas,PA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Rustic Creek Family Campground
04.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting.
- Identified and explained property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Took reservations over phone, in person, and through online bookings, recording guest information in computer system and verifying details.
- Answered phones with professionalism and directed calls appropriately.
- Served/prepared food, ice cream, bubble tea, etc.
Education
High School Diploma -
Tunkhannock Area High School
Tunkhannock, PA06.2022
Skills
- Reading Comprehension
- Visual Displays
- Personable Demeanor
- Guest Inquiries
- Local Amenities Knowledge
- Reservation Processing
- Creative Solutions
- Telephone Reception
- Computer Skills
- Guest Service and Assistance
- Cash Register Operations
- Guest Satisfaction
- Efficient Service
Higher Education
After receiving my high school diploma in June 2022, I furthered my education by attending Misericordia University, majoring in Early Childhood Education. For my second year of college, I decided to transfer to Walden University to pursue my degree in Elementary Education, in hopes to become a teacher in the future. I look forward to one day being able to help children grow and being someone they can look up to.
Timeline
Guest Service Associate
Rustic Creek Family Campground
04.2021 - Current
High School Diploma -
Tunkhannock Area High School
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