Isabelle Sainz
Winnetka,CA
Summary
Diligent Medical receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Castle Dermatology Institute
06.2023 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled billing procedures accurately, ensuring prompt payment of copay and remaining deductible from both patients and insurance providers.
- Worked with most PPO insurances such as Blue Shield, Blue Cross, Aetna, Cigna, United Healthcare and more
- Submitted Referral's for Facey, Axminster, Providence, Regal, Lakeside and Cedars Sinai.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
Event Coordinator
Parker Project
06.2022 - 04.2023
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Coordinated travel and accommodations for event attendees.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Cashier
Beignet Box
03.2021 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Excelled in kitchen operations, beverage preparation, and cashier duties.
Education
Psychology
California State University, San Marcos
San Marcos, CADiploma - Medical Assistant
Valley College of Medical Careers
West Hills, CA05.2023
High School Diploma -
Canoga Park High School
Canoga Park06-2021
Skills
- Typing 45 wpm
- Appointment scheduling
- Examining Insurance
- Submitting authorizations for multiple medical groups
- Charting & Vitals
- Injections
- EKGs or Electrocardiogram
- Sterile Fields Preparation
- Medical Terminology
- CPR/BLS card
- Capillary Puncture or Finger stick
- Venipuncture or Blood draws
- ICD 10 coding
- CPT
- Urine Dipsticks
- Snellen or Visual Acuity
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Scheduling appointments
- Office administration
- Front desk operations
- Multitasking and prioritization
- Inventory management
- Office supply management
Timeline
Receptionist
Castle Dermatology Institute
06.2023 - Current
Event Coordinator
Parker Project
06.2022 - 04.2023
Cashier
Beignet Box
03.2021 - 08.2021
Psychology
California State University, San Marcos
Diploma - Medical Assistant
Valley College of Medical Careers
High School Diploma -
Canoga Park High School
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