Erica Warner
Houston,TX
Summary
Dynamic professional with proven organizational and time management skills, honed as a Dispatcher at Featherlite Logistics. Successfully streamlined operations and improved data tracking, while delivering exceptional customer relations. Proficient in Microsoft Word and Excel, with a typing speed of 45 wpm, ensuring efficient communication and record-keeping.
Overview
3
3
years of professional experience
Work History
Receptionist
Sawasadee Thai Massage
Houston, TX
02.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Dispatcher
Featherlite Logistics
Houston, TX
01.2020 - 02.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
High School Diploma -
Houston Can Academy
Houston, TX05-2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Customer/Client relations
- Verbal and written communication
- Typing 45 wpm
- Microsoft Word and excel
Timeline
Receptionist
Sawasadee Thai Massage
02.2021 - 03.2023
Dispatcher
Featherlite Logistics
01.2020 - 02.2021
High School Diploma -
Houston Can Academy
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