Isabelle Southgate
Humble,TX
Summary
Motivated and hard working with engaging personality and flexible approach. Upbeat, organized and anticipating customer needs to facilitate enjoyable dining experiences. Guest satisfaction is at upmost importance along, and creating a fun, friendly, and successful work environment is the goal.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Breakfast Attendant
Hampton By Hilton
10.2021 - Current
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Ordered food supplies at end of shift for next day delivery by suppliers.
Server
Texas Roadhouse
02.2022 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Bartender
54th Street Restaurant & Drafthouse
02.2021 - 10.2021
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server/Shift Leader
Cotton Patch Cafe
03.2018 - 01.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Education
Associate of Applied Science - Mechanical Engineering
Lone Star College System
Kingwood, TX08.2024
High School Diploma -
Centennial High School
Frisco, TX06.2020
Skills
- Resolving Guest Complaints
- Reading Comprehension
- Proper Storage Procedures
- Food and Drink Garnishing
- Food Safety
- Social Perceptiveness
- Billing and Payment Processing
- Food Preparation
- Creative Solutions
- Guest Satisfaction
- Critical Thinking
- Problem Solving
Certification
- TABC Certified
- Texas Food Handler Certified
Timeline
Server
Texas Roadhouse
02.2022 - 07.2022
Breakfast Attendant
Hampton By Hilton
10.2021 - Current
Server/Bartender
54th Street Restaurant & Drafthouse
02.2021 - 10.2021
Server/Shift Leader
Cotton Patch Cafe
03.2018 - 01.2021
Associate of Applied Science - Mechanical Engineering
Lone Star College System
High School Diploma -
Centennial High School
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