Isabelle Townsend
Valparaiso,IN
Summary
Customer Service Administrator with three years experience managing customer service relationships with C-Suite level executives, maintaining a 24-hour SLA on emails from clients, and staying up-to-date on all company policies to ensure the best possible service is given to each customer.
Overview
3
3
years of professional experience
Work History
Customer Service Administrator
Securities Training Corporation
09.2022 - Current
- Proactively engaged with existing customers via phone calls and email communications, utilizing open-ended questioning techniques to identify their requirements and preferences, leading to a 20% growth in upsell opportunities and a 30% increase in customer retention.
- Analyzed shipment processes, implemented quality control measures to reduce product damage by 25%, and conducted audits to rectify inaccuracies in product quantities, leading to a 30% improvement in order accuracy.
- Updated customer service database with new information, address changes and contact details.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Immediately brought critical issues to customer service manager for resolution.
- Orchestrated data entry initiatives for a team of 5 customer service representatives, meticulously overseeing record maintenance and swiftly resolving issues to elevate team efficiency by 30%.
Bank Teller
Horizon Bank
08.2021 - 05.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions, including withdraws, deposits and cashier's checks, promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Arts - History
Purdue University
West Lafayette, IN06.2021
Skills
- Data Management
- Leadership and Change Management
- Interdepartmental Communication
- Professional Correspondence
- Microsoft Office
- Reading Comprehension
- Google Suite
- Salesforce
- NetSuite
Timeline
Customer Service Administrator
Securities Training Corporation
09.2022 - Current
Bank Teller
Horizon Bank
08.2021 - 05.2022
Bachelor of Arts - History
Purdue University
Similar Profiles
Vy NguyenVy Nguyen
Investment Intern at KIS Vietnam Securities Corporation.Investment Intern at KIS Vietnam Securities Corporation.
Noel Nicholas DavidNoel Nicholas David
Sr. Risk Lead-ERM at Canadian Derivatives Clearing Corporation & Canadian Depository for SecuritiesSr. Risk Lead-ERM at Canadian Derivatives Clearing Corporation & Canadian Depository for Securities
YUNGHSUAN ChienYUNGHSUAN Chien
Assistant Manager at Cathay Securities Corporation (國泰綜合證券股份有限公司)Assistant Manager at Cathay Securities Corporation (國泰綜合證券股份有限公司)
Alexandra AdesemowoAlexandra Adesemowo
Clinical Experience at Northwest Health-PorterClinical Experience at Northwest Health-Porter
BRITNEY PHILLIPSBRITNEY PHILLIPS
Janitorial Lead at S&S Quality CleaningJanitorial Lead at S&S Quality Cleaning