Isabelle Yono
West Bloomfield
Summary
Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction. Enthusiastic receptionist with career success providing spa services to guests. Guarantees accurate schedules and responds to guest's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits.
Overview
7
7
years of professional experience
Work History
Volunteer
Beaumont Hospital Royal Oak
2023.09 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Guided troubled individuals to tools and resources necessary for healing.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Transported patients and helped with discharge procedures.
- Supported hospital staff by changing bedding and assisting with meals.
Receptionist Coordinator
Complexion Beauty Spa
2021.08 - Current
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new spa services and products to support promotional efforts.
Babysitter
Specific Families
2017.02 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated with parents regarding children's progress and development, raising any issues.
- Provided safe transportation to and from school and extracurricular activities.
Education
Bachelor of Science - Public Health Education
Wayne State University
Detroit, MI05.2025
Skills
- Computer Skills
- Community Engagement
- Team Player
- Organization Skills
- Taking Lead when needed
- Office Management
Timeline
Volunteer
Beaumont Hospital Royal Oak
2023.09 - Current
Receptionist Coordinator
Complexion Beauty Spa
2021.08 - Current
Babysitter
Specific Families
2017.02 - Current
Bachelor of Science - Public Health Education
Wayne State University
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