Isabelo Trinidad
224 Fordham Grady Cemetery Road,NC
Summary
Resourceful Guest Service Manager known for productivity and efficiency in task completion. Specialize in customer service management, operational oversight, and conflict resolution. Excel in communication, leadership, and adaptability to ensure guest satisfaction and team harmony. Possess ability to thrive in fast-paced environments, making quick decisions that enhance guest experience and operational success.
Overview
13
13
years of professional experience
Work History
Guest Service Manager
McDonald's Franchise #5421
Kinston, NC
08.2022 - Current
- Monitored customer service operations to ensure quality standards were met.
- Gathered feedback from customers through surveys to measure satisfaction levels.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Provided support with day-to-day operational issues related to guest services.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Performed regular maintenance on equipment to ensure optimal performance levels.
Military Police Soldier
US Army
04.2011 - 04.2016
- Conducted physical security inspections of military personnel and facilities to ensure compliance with safety protocols.
- Reviewed all incident reports for accuracy before submitting them for review by superiors.
- Prepared detailed investigative reports that included evidence collected at crime scenes, witness statements, suspect interviews and photographs taken at the scene.
- Supervised patrols of assigned areas to detect suspicious activities or violations of laws or regulations.
- Interrogated suspects and witnesses to obtain information pertinent to investigations.
- Provided training on law enforcement operations to new recruits.
- Maintained contact with local civilian law enforcement agencies while working closely with other branches of the armed forces when necessary.
- Processed prisoners according to established procedures, including booking and maintaining records of their detention status.
Education
High School Diploma -
Havre De Grace High School
Havre De Grace, MD05-2008
Skills
- Staff Training and Development
- Operations Management
- Guest Relations
- Money Handling
- Strong leadership
- Team Management
- Complaint Handling
- Active Listening
- Self Motivation
- Problem-Solving
- Staff Motivation
Timeline
Guest Service Manager
McDonald's Franchise #5421
08.2022 - Current
Military Police Soldier
US Army
04.2011 - 04.2016
High School Diploma -
Havre De Grace High School
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