Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
References
Timeline
Generic

Isack Oswaga

Alexandria,VA

Summary

I enjoy working collaboratively in a team as an experienced customer care professional with four years of experience in customer service and a solid commitment to delivering excellent support. I am now seeking an opportunity to excel in Networking/IT. I look forward to contributing to a positive and collaborative work environment in the Tech field.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew member

Trader joe's
Washington, DC
08.2023 - Current
  • Prioritizes customer satisfaction and well-being
  • Answers customer questions and addresses their needs
  • Assists shoppers in locating the products they need
  • Ensures exceptional customer shopping experiences.

Senior Loan Support Specialist

MOGO
Nairobi, Kenya
07.2020 - 07.2022
  • Leveraged ERP software and IT tools for evaluating loan applications, credit history, and repayment capacity
  • Provided excellent digital customer service, educating on diverse loan products and terms
  • Lead a team of 10+ junior loan officers in an IT-centric environment, cultivating a positive team spirit
  • Provided IT support by ensuring junior loan officers had reliable internet access and functional printers.

Education

Cisco Certified Network Associate - CCNA -

Cisco
09.2023

Google IT Support Professional Certificate -

Google
02.2023

Bachelor of Science in Information Technology, Concentration in Cybersecurity -

The University of the District of Columbia

Associate Degree in Project Management -

Kenya Institute of Management

Skills

  • Time Management
  • Troubleshooting
  • Project management
  • Communication Skills
  • Customer Engagement
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Valid Driver's License
  • Network Security
  • Network configuration
  • Operating systems
  • Software configuration
  • Network Topologies
  • Firewalls and endpoint security
  • Risk Assessment
  • Technical Troubleshooting
  • Cisco wireless routers and switches
  • Active Directory knowledge
  • Disaster Recovery Planning
  • Switching protocols
  • Project Management
  • User Support
  • Hardware and software configurations
  • Connectivity troubleshooting
  • Microsoft Office proficiency
  • IP Addressing and Subnetting
  • Technical Support
  • Network operations

Personal Information

Title: Network Technician

Certification

  • Cisco Certified Network Associate - CCNA, Cisco, Sep. 2023
  • Google IT Support Professional Certificate, Google, Feb. 2023

Languages

English
Full Professional
Swahili
Native/ Bilingual

References

References available upon request.

Timeline

Crew member

Trader joe's
08.2023 - Current

Senior Loan Support Specialist

MOGO
07.2020 - 07.2022

Cisco Certified Network Associate - CCNA -

Cisco

Google IT Support Professional Certificate -

Google

Bachelor of Science in Information Technology, Concentration in Cybersecurity -

The University of the District of Columbia

Associate Degree in Project Management -

Kenya Institute of Management

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Isack Oswaga