Isadora Carvalho
Milan,MI
Summary
Driven professional with a proven track record in customer service and payroll administration, adept in both Portuguese and Spanish. Excelled at Tony Construction LLC. by enhancing business processes and improving communication. Demonstrated ability to manage multiple tasks efficiently, significantly improving customer satisfaction and operational efficiency without compromising quality.
Overview
3
3
years of professional experience
Work History
Bartender
The Beer Grotto Dexter
05.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Secretary's Assistant
Tony Construction LLC.
01.2022 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices from salesmen and employees
- Oversaw employee working hours to complete checks weekly
- Ran personal and business errands
Server
Twin Peaks
01.2022 - 09.2022
- Cultivated warm relationships with regular customers that increased restaurant visitation
- Set positive tone for entire dining experience as first point of contact for incoming and first-time guests
- Resolved customer complaints promptly and professionally to maintain positive reputation, as well as answering any menu questions
Education
Associate of Arts - Business Management
Washtenaw Community College
Ann Arbor, MI12.2022
High School Diploma -
Milan High School
Milan, MI06.2019
Skills
- Fluency in Portuguese and some Spanish
- Customer Service
- Suggestive Selling
- Data inputting
- Payroll Administration
Timeline
Bartender
The Beer Grotto Dexter
05.2023 - Current
Secretary's Assistant
Tony Construction LLC.
01.2022 - Current
Server
Twin Peaks
01.2022 - 09.2022
Associate of Arts - Business Management
Washtenaw Community College
High School Diploma -
Milan High School
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