Isael Cuevas
Washougal,WA
Summary
Dedicated Shift Leader recognized for problem-solving and workflow improvement. Skilled in implementing safety protocols and enhancing customer satisfaction, ready to drive operational success and team engagement.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Shift Leader
North Star Restaurants
Vancouver, WA
05.2023 - 06.2026
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on restaurant procedures and best practices
- Implemented food safety standards to maintain a clean and safe environment.
- Monitored inventory levels and ordered supplies to ensure smooth operations.
- Resolved customer complaints promptly to enhance dining experiences.
- Collaborated with management to improve workflow and service strategies.
- Enforced company policies and procedures among team members consistently.
Crew Trainer
North Star Restaurants
Vancouver, WA
03.2022 - 08.2023
- Trained new crew members on operational procedures and customer service standards.
- Instructed new team members on correct procedures for operations.
- Facilitated hands-on workshops for skill development and safety practices.
- Monitored performance of crew members in the field, providing feedback and guidance.
- Monitored team performance and provided constructive feedback regularly.
- Provided constructive feedback and one-on-one coaching to employees.
- Ensured that all safety protocols were followed during training sessions.
- Maintained a positive work environment through team-building activities and support.
- Encouraged open communication between trainees and management throughout the learning process.
Education
New Horizon online school
Washougal, WASkills
- Food safety
- Inventory management
- Customer service management
- Cash handling
- Cash drawer management
- Quality assurance
- Safety compliance
- Workflow improvement
- Shift leadership
- Team leadership
- Team supervision
- Staff development
- Coaching techniques
- Employee engagement
- Effective communication
- Customer resolution
- Problem solving
- Conflict resolution
- Time management
- Problem-solving
- Security procedures adherence
- Staff development and development
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Shift Leader
North Star Restaurants
05.2023 - 06.2026
Crew Trainer
North Star Restaurants
03.2022 - 08.2023
New Horizon online school