Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Isael Solorzano

Santa Ana,US

Summary

I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. I am a person who loves fashion and has been in retail for about 5 years now. Resourceful in balancing customer, company and employee needs. Reliable with positive attitude and dedication to deliver quality in all operational activities. Highly motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Stock Manager

Reiss
Costa Mesa
03.2022 - Current
  • Monitored quality control procedures for incoming and outgoing merchandise.
  • Identified obsolete or slow moving stock items and initiated appropriate action plans.
  • Provided training and guidance to team members related to inventory management procedures.
  • Coordinated with store manager on inventory updates and replacements.
  • Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
  • Prepared detailed reports on inventory operations, stock levels and damages.

Sales Lead

Pandora
Costa Mesa
11.2020 - 03.2022
  • Delegated tasks to employees and monitored activities and task completion.
    • Worked on visuals and was in charge of merchandising new floor sets.
    • Planned commercial displays to entice and appeal to customers.
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
  • Provided feedback on employee performance evaluations as needed by management team members.

Sales Associate

Forever 21
Costa Mesa
06.2019 - 10.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

GED - Psychology

Santa Ana College
04.2024

High School Diploma -

Segerstrom High School
07.2017

Skills

  • Team Building
  • Organization
  • Staff Coaching
  • Customer Service
  • Speak fluent Spanish

Additional Information

  • References available upon request

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Stock Manager

Reiss
03.2022 - Current

Sales Lead

Pandora
11.2020 - 03.2022

Sales Associate

Forever 21
06.2019 - 10.2020

GED - Psychology

Santa Ana College

High School Diploma -

Segerstrom High School

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Isael Solorzano