Summary
Overview
Work History
Education
Skills
Leadership Experience
Volunteer Work
Languages
Timeline
BusinessAnalyst
Isai Valdez

Isai Valdez

Takoma Park,MD

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Also, a versatile individual successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. A very detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Operations Advisor

TESLA
10.2022 - Current

Led operational improvement initiatives by developing and executing effective plans. Trained and motivated team members, ensuring peak productivity.

  • Developed improvement plans aligning with goals, resulting in 20% increase in operational efficiency.
  • Conducted risk assessments for projects, preventing issues and ensuring seamless execution.

  • Optimized customer experience, troubleshooting effectively, and maintaining professional demeanor.

Brand Ambassador

Guayaki Yerba Mate
05.2022 - Current

Collaborated with marketing team to create impactful promotional campaigns, driving increased customer engagement and brand awareness.

  • Collaborated on marketing campaigns, leading to 15% increase in customer engagement.
  • Provided valuable feedback, influencing product offerings and improving customer satisfaction.
  • Implemented innovative approaches, increasing brand awareness through events, demonstrations, and sales.

Temporary Executive Assistant/ Account Manager

First Steps Childcare, LLC
06.2022 - 10.2022

Facilitated effective communication, maintained confidentiality, and tested systems for a childcare organization.

  • Served as liaison, enhancing communication between departments.
  • Ensured confidentiality and proper storage of 10 to 15 sensitive documents every day.
  • Tested and monitored newly installed systems, ensuring functionality and adherence to specifications.

CS

Navy
05.2020 - 06.2021

Developed organizational and communication skills, maintained up-to-date knowledge of military specialties, and demonstrated leadership capabilities.

  • Maintained updated knowledge of military specialties, providing accurate information during consultations.
  • Successfully motivated and inspired 100 plus sailors, showcasing strong organizational and time management skills.
  • Developed strong communication and organizational skills through coursework and volunteer activity

Social Media Coordinator/ Marketer

World building
12.2016 - 05.2020

Monitored social media presence, addressed negative feedback, and implemented strategies for increased customer engagement.

  • Addressed negative feedback, maintaining brand reputation.
    Increased customer engagement through strategic social media planning.
  • Designed and implemented successful social media strategies aligned with business goals.
  • Managed approximately 50 to 100 incoming messages, calls, and emails daily.

Temporary Demolition Worker

Power Component Systems
05.2019 - 08.2019

Executed efficient demolition plans, reduced project costs, and operated heavy equipment.

  • Reduced project costs by 80% through accurate estimation of equipment, labor, and timeframes.
  • Collaborated with construction professionals, implementing efficient demolition plans.
  • Operated heavy equipment, consistently delivering high-quality workmanship and timely results.

Part Time After School Care Assistant

Teens Work
09.2016 - 07.2017

Promoted learning and social development, improved communication with parents, and managed program supplies inventory.

  • Enhanced communication with parents, providing regular updates on children's progress.
  • Created safe and engaging learning environment, promoting positive peer interactions.
  • Managed program supplies inventory, ensuring cost efficiency and resource availability by 90%.

Education

Associate of Arts - Cybersecurity

Southern New Hampshire University
Hooksett, NH
03.2026

High School Diploma -

Northwood High School
Silver Spring, MD
06.2017

Skills

  • Onboarding Design
  • Program Evaluation
  • Translation and Interpretation Services
  • Multi-line phone talent
  • Order documentation
  • De-Escalation Techniques
  • Project management abilities
  • Cross-Functional Collaboration
  • Payment Collection
  • Customer Service
  • Machine Learning
  • Online Chat Support

Leadership Experience

  • First Steps Childcare, LLC, Takoma Park, MD, Temporary Executive Assistant/ Account Manager, June 2022- Oct 2022, Analyzed and facilitated the automation of manual reporting, resulting in saying of more than $4,000 annually., Managed CRM database, including troubleshooting, maintenance, updates, and report generation, reducing errors by 15%
  • Guayaki Yerba Mate, Remote, Brand Ambassador, May 2022- present, Represented Guayakí Yerba Mate as a Brand Ambassador, effectively promoting the brand's products and values to a diverse range of consumers., Engaged with customers in various settings, including events, festivals, and retail environments, driving brand awareness and increasing product sales., Conducted product demonstrations and tastings, showcasing the unique qualities and health.

Volunteer Work

As a Make-A-Wish granter, I actively participate in interviewing parents and facilitating the Make-A-Wish process to bring joy to children's lives. I contribute to making kids' wishes a reality by actively engaging in the wish fulfillment process. Additionally, as a dedicated team member at the American Cancer Society - Greater DC, I take action to raise awareness about cancer prevention. I actively work to spread the message of cancer prevention, contributing to the society's mission to combat and mitigate the impact of cancer in the community.

Languages

Spanish
Native or Bilingual

Timeline

Operations Advisor

TESLA
10.2022 - Current

Temporary Executive Assistant/ Account Manager

First Steps Childcare, LLC
06.2022 - 10.2022

Brand Ambassador

Guayaki Yerba Mate
05.2022 - Current

CS

Navy
05.2020 - 06.2021

Temporary Demolition Worker

Power Component Systems
05.2019 - 08.2019

Social Media Coordinator/ Marketer

World building
12.2016 - 05.2020

Part Time After School Care Assistant

Teens Work
09.2016 - 07.2017

Associate of Arts - Cybersecurity

Southern New Hampshire University

High School Diploma -

Northwood High School
Isai Valdez