Dynamic and adaptable professional with strong customer service and team leadership skills. Experienced in maintaining accurate records and supporting youth through crisis intervention, committed to enhancing community resource accessibility.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transitional Navigator
Center For Youth
Rochester , NY
10.2024 - Current
Conducted assessments to identify individual needs and barriers to success.
Assisted youth in developing personalized action plans for achieving goals.
Coordinated workshops and events to engage youth in community resources.
Provided crisis intervention support to youth in challenging situations.
Maintained accurate records of client interactions and service referrals.
Participated in team meetings to discuss complex cases and review treatment plans.
Store Manager
Family Dollar
Rochester, New York
08.2018 - 09.2024
Managed daily store operations and ensured compliance with company policies.
Trained and supervised staff on customer service best practices and merchandising standards.
Oversaw inventory management, including stock levels and product placement strategies.
Implemented visual merchandising techniques to enhance store layout and customer experience.
Coordinated promotional displays and seasonal setups to attract customers effectively.
Maintained a clean, organized store environment to promote safety and efficiency.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.