Isaiah Blea
Albuquerque,NM
Summary
Dynamic customer service professional with experience at Uhaul Moving And Storage, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to ensure patient safety as a Patient Transporter at UNMH, fostering teamwork and maintaining high standards of professionalism and ethics in fast-paced environments. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
09.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Transporter
UNMH
01.2021 - 07.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Education
Associate of Science - Radiology Technician
Pima Medical Institute
Albuquerque, NM03-2026
High School Diploma -
Albuquerque High School
Albuquerque, NM05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Patient safety
- Transportation
- Professionalism and ethics
Certification
Have current BLS certificate
Timeline
Customer Service Representative
Uhaul Moving And Storage
09.2023 - 02.2025
Patient Transporter
UNMH
01.2021 - 07.2023
Associate of Science - Radiology Technician
Pima Medical Institute
High School Diploma -
Albuquerque High School
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