Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Isaiah Bolden

Roselle,NJ

Summary

Resourceful Personal Banker recognized for high productivity levels and efficient task completion. Possess specialized skills in customer relationship management, financial advising, and risk assessment. Excels at communication, problem-solving, and adaptability, ensuring seamless banking experiences for clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal Banker

Provident Bank
Kenilworth, NJ
01.2025 - Current
  • Cultivated customer relationships through exceptional service, enhancing sales opportunities.
  • Processed account openings and closings while maintaining compliance with regulations.
  • Maintained accurate transaction records to ensure accountability and transparency.
  • Identified potential fraud risks, documenting and reporting suspicious activities to management.
  • Delivered outstanding customer service while efficiently processing routine transactions.
  • Explained features of various banking products, assisting customers in informed decision-making.

Personal Banker

PNC Bank
Scotch Plains, NJ
03.2024 - 01.2025
  • Identified opportunities for cross-selling banking products to enhance revenue.
  • Developed strong customer relationships through exceptional service, increasing sales opportunities.
  • Conducted account openings and closings efficiently for client convenience.
  • Analyzed customer financial documents to assess needs and recommend appropriate services.
  • Promoted bank services through proactive personal contact with customers.
  • Processed loan applications in compliance with established guidelines.
  • Reported potential fraud risks and suspicious activities to management for investigation.
  • Facilitated fair resolution of customer disputes while safeguarding bank interests.

Sales Associate

The Home Depot
Garwood, NJ
02.2023 - 09.2024
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Tracked sales performance metrics to identify trends in the marketplace.
  • Developed promotional strategies to increase sales volume.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.

Sales Lead Keyholder

The Vitamin Shoppe
Clark, NJ
07.2021 - 10.2022
  • Monitored daily activities of employees including register transactions and stocking shelves.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Greeted customers and provided assistance with product selection.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
  • Resolved customer complaints in a timely manner to maintain positive relationships with clients.
  • Assisted customers in locating items within the store or online through use of technology resources.
  • Processed payments using various methods such as credit cards or cash transactions.

Shift Leader

AMC Theatres
Linden, NJ
08.2016 - 06.2021
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Adhered to all health code regulations while preparing food items for customers.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Scheduled team members for shifts based on business needs and customer demand.

Education

Associate of Science - Information Technology

Union County College
Cranford, NJ
05-2019

Bachelor of Science - Information Technology

Kean University
Union, NJ

Skills

  • Customer service
  • Account management
  • Regulatory compliance
  • Sales strategies
  • Cross-selling techniques
  • Data entry
  • Time management
  • Team collaboration
  • Financial product sales
  • Cash handling
  • MS Excel
  • Verbal and written communication
  • Loan application advisement
  • Interpersonal skills
  • Multitasking

Accomplishments

  • AMC Employee of the month, December 2018
  • Generated over $100,000 in sales revenue during Q1, Q2, and Q3 while working at Home Depot in 2023.
  • Consistently exceeded revenue goals while working as a Personal Banker at PNC

Certification

  • Notary

Timeline

Personal Banker

Provident Bank
01.2025 - Current

Personal Banker

PNC Bank
03.2024 - 01.2025

Sales Associate

The Home Depot
02.2023 - 09.2024

Sales Lead Keyholder

The Vitamin Shoppe
07.2021 - 10.2022

Shift Leader

AMC Theatres
08.2016 - 06.2021

Associate of Science - Information Technology

Union County College

Bachelor of Science - Information Technology

Kean University

Similar Profiles

CREATE PROFILE