Isaiah Braxton
Lafayette,LA
Summary
Hospitality supervisor with proven expertise in leading diverse teams and optimizing operational policies. Achieved an 18% reduction in customer complaints through effective leadership and communication strategies. Committed to enhancing customer service standards and improving employee morale and satisfaction.
Overview
4
4
years of professional experience
Work History
Hospitality Supervisor
Chili's Grill & Bar
Lafayette, USA
07.2024 - Current
- Supervised staff of 50, managing hiring, training, and performance evaluations.
- Contributed to weekly meetings for sharing best practices and gathering staff feedback.
- Executed initiatives that substantially enhanced employee morale and job satisfaction.
- Streamlined departmental policies to align with company standards and enhance efficiency.
- Maintained highest cleanliness standards and staff conduct, leading to 18% reduction in complaints.
Quality Assurance Lead
Chili's Grill & Bar
Natchitoches, USA
02.2022 - 07.2024
- Ensured compliance with company standards for quality and presentation throughout preparation.
- Developed training programs for team members on quality control procedures.
- Monitored inventory levels and restocked items as necessary.
- Delivered exceptional guest experiences through attentive service and prompt issue resolution.
To-Go Specialist
Chili's Grill & Bar
Natchitoches, USA
02.2022 - 07.2024
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated effectively with kitchen staff to guarantee timely delivery of customer meals.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated strong relationships with regular customers, enhancing overall experience and loyalty.
Food Runner
Chili's Grill & Bar
Natchitoches, USA
02.2022 - 07.2024
- Sustained service speed for orders while reducing errors and complaints.
- Collaborated with food runners to ensure accurate and timely order delivery, supporting overall service quality.
- Facilitated customer order delivery with precision following detailed documentation.
Education
High School Diploma -
Natchitoches Central High School
Natchitoches05-2021
Skills
- Customer service management
- Staff management
- Quality assurance
- Sales & marketing integration
- Problem-solving analysis
- Microsoft Excel skills
Languages
French
Limited
Timeline
Hospitality Supervisor
Chili's Grill & Bar
07.2024 - Current
Quality Assurance Lead
Chili's Grill & Bar
02.2022 - 07.2024
To-Go Specialist
Chili's Grill & Bar
02.2022 - 07.2024
Food Runner
Chili's Grill & Bar
02.2022 - 07.2024
High School Diploma -
Natchitoches Central High School