Summary
Overview
Work History
Education
Skills
Timeline
OTHER RELEVANT EXPERIENCE
Generic

Robert Epstine Jr.

Philadelphia,USA

Summary

Hospitality professional bringing focus on effective team collaboration and achieving results. Extensive experience in enhancing guest experiences and operational efficiency. Known for reliability and adaptability, with strong emphasis on customer service and problem-solving.

Overview

6
6
years of professional experience

Work History

Hospitality Supervisor

Sonder Inc
Philadelphia, PA
01.2023 - 2025
  • Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution.
  • Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability.
  • Guide guests through the Sonder experience, ensuring they have an amazing first impression.
  • Own and update standard operating procedures to support team execution.

Licensed Realtor

Prevu Real Estate LLC
Philadelphia, PA
01.2020 - 2025
  • Communicates regularly with assigned homebuyers with the goal of providing a high-level of customer service and responsiveness.
  • Attends property tours and provide expert insights in real time.
  • Guides homebuyers diligently from offer through closing - including offer preparation, negotiation, offer acceptance, professional referrals, board package preparation, final walk-throughs, and more.

Bus Operator

Southeastern Pennsylvania Transportation Authority
Philadelphia, PA
- 01.2025
  • Drives passenger vehicle while following all safety procedures for vehicle operation.
  • Provide courteous and professional customer service to passengers.

Night Auditor

Element Philadelphia Downtown/W Philadelphia
Philadelphia, PA
01.2022 - 01.2023
  • Responsible for processing the night audit functions for a 406 room full service hotel.
  • Daily tasks include processing operational needs, addressing guest requests, completing reports and other tasks.

Property Manager

SlateHouse Group Property Management
Philadelphia, PA
01.2017 - 01.2019
  • Responsible for 150+ units in the Greater Philadelphia Area, including single family homes & multi-unit properties.
  • Daily tasks include showing rental properties, screening applications & preparing leases.

Education

High School Diploma -

Hotel, Restaurant & Tourism Academy
Philadelphia, PA
01.2000

Skills

  • Hospitality Management
  • Team building/Leadership
  • Customer Service Management
  • Front-End Supervision

Timeline

Hospitality Supervisor

Sonder Inc
01.2023 - 2025

Night Auditor

Element Philadelphia Downtown/W Philadelphia
01.2022 - 01.2023

Licensed Realtor

Prevu Real Estate LLC
01.2020 - 2025

Property Manager

SlateHouse Group Property Management
01.2017 - 01.2019

Bus Operator

Southeastern Pennsylvania Transportation Authority
- 01.2025

High School Diploma -

Hotel, Restaurant & Tourism Academy

OTHER RELEVANT EXPERIENCE

  • Courtyard by Marriott Bensalem PA | Night Auditor
  • Springhill Suites by Marriott Willow Grove PA | Night Auditor
  • Hilton Garden Inn Center City, Philadelphia, PA | Director of Housekeeping
  • Sheraton Philadelphia Downtown, Philadelphia, PA | Assistant Front Office Manager
  • Extended Stay America Hotel, Mount Laurel, NJ | Hotel Manager
  • Residence Inn by Marriott Montgomeryville, PA | Assistant General Manager
Robert Epstine Jr.