Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

VISHAL S. KALE

Houston,TX

Summary

With over 17 years of extensive professional experience in the aviation, events, and travel industries, a consistent track record is established in delivering exceptional customer service, prioritizing safety protocols, and maintaining meticulous attention to detail. Expertise lies in proficiently managing teams, effectively handling vendor relationships, and optimizing efficiency. Throughout the career, success has been achieved in overseeing corporate accounts, fostering collaborative partnerships with luxury hotels, and flawlessly executing seamless event operations. An adaptable and customer-centric approach is a source of pride, always striving to achieve remarkable results. Recently relocated to Houston due to a spouse's job posting and in active pursuit of new job opportunities. Fully authorized to work in the United States, holding the necessary visa and authorization.

Overview

20
years of professional experience
1
Certification

Work History

Swaaha Wedding Management Company

Hospitality Supervisor
01.2021 - 05.2023

Job overview

  • Led team of 15 customer service representatives, overseeing their performance and providing guidance to ensure exceptional service delivery
  • Managed client inquiries and resolved issues promptly, ensuring high customer satisfaction levels
  • Negotiate with vendors to reduce costs and improve quality of services.
  • Plan, organize, and manage events, following client specifications to enhance satisfaction.
  • Utilized effective communication and negotiation skills to build and maintain strong relationships with clients, vendors, and venue partners
  • Ensure seamless guest arrivals and departures, coordinating transportation and accommodations to ensure a smooth and comfortable experience.
  • Manage guest relations during weddings, addressing special requests and ensuring all attendees received exceptional service.
  • Collaborate with various team members to meet guests' requests.
  • Coordinate with vendors to get prompt delivery of hospitality services.

Destination, Flynote Travel Company

Travel Consultant
01.2020 - 12.2020

Job overview

  • Work closely with clients to understand unique needs and meet specific travel desires.
  • Identify new corporate leads and pitched the product to generate business for the travel company
  • Organize trips for individual, family, and business travelers.
  • Ensure accurate reservations for business travelers at the point of sale.
  • Collect, handle, and document payments for travel services and associated fees.
  • Advise customers on necessary travel documents and visa requirements to successfully reach the planned destination.
  • Provide customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Coordinate both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Create and promote special travel packages.
  • Arrange travel accommodations for groups, couples, executives, and special needs clients.
  • Conduct market research to investigate potential new travel destinations.

Swaaha Wedding Management Company

Operation Lead
12.2015 - 12.2019

Job overview

  • Create and design tailor-made wedding plans to maximize client budgets, keep clients happy, and cultivate referrals.
  • Conduct initial consultation with clients to discuss wedding details, venue options, and other logistics to understand vision and budget.
  • Liaise between wedding venues, vendors, and engaged couples to help plan and deliver successful events.
  • Supervise personnel and direct wedding task administration and completion.
  • Coordinate with vendors in securing necessary supplies and services for weddings.
  • Organize logistics and prioritized tasks for small to large-scale weddings.

Malaysia Airlines, Air Asia, Go Air & Air Deccan

Cabin Crew & Fleet Supervisor
08.2003 - 09.2015

Job overview

  • Follow company regulations and rules to promote a safe environment for travelers and employees.
  • Oversee maintenance of all required equipment and send it out for required services.
  • Cross-train shift staff in various tasks by rotating assignments on a frequent basis.
  • Check whether personnel completed required duties and responsibilities during respective shifts.
  • Ensure the safety and comfort of customers onboard aircraft.
  • Resolve passenger conflicts and medical emergencies during flights.
  • Answer passenger questions and provide solutions to issues arising during flights.
  • Facilitate communication between the flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Serve beverages and food items from refreshment carts and provide information about in-flight offerings to passengers.
  • Facilitate the boarding process by greeting passengers upon arrival to the aircraft and providing directions to seats.

Education

VIVEKANAND EDU. SOCIETY
, Mumbai

Bachelor of Arts from Hospitality Management
01.2000

Skills

  • Corporate Sales
  • Hospitality Management and Accommodation
  • Coaching and Mentoring
  • Supplier Liaison
  • Guest Relations and Satisfaction
  • Customer Account Management

Certification

  • Yoga Alliance Certified RYT 200
  • Indian Yoga Association Certified Yoga Coach
  • American Swimming Coaches Association L1 Coach
  • All Indian Football Federation Certified "D" License Coach
  • Certified & Licensed Open Water Diver - PADI

Timeline

Hospitality Supervisor

Swaaha Wedding Management Company
01.2021 - 05.2023

Travel Consultant

Destination, Flynote Travel Company
01.2020 - 12.2020

Operation Lead

Swaaha Wedding Management Company
12.2015 - 12.2019

Cabin Crew & Fleet Supervisor

Malaysia Airlines, Air Asia, Go Air & Air Deccan
08.2003 - 09.2015

VIVEKANAND EDU. SOCIETY

Bachelor of Arts from Hospitality Management
  • Yoga Alliance Certified RYT 200
  • Indian Yoga Association Certified Yoga Coach
  • American Swimming Coaches Association L1 Coach
  • All Indian Football Federation Certified "D" License Coach
  • Certified & Licensed Open Water Diver - PADI
VISHAL S. KALE