Isaiah Burns
Gladys,VA
Summary
Motivated student and experienced team leader with a background in employee training, customer service, cash management, and fast-paced workplace operations. Demonstrated leadership through professional, academic, and community involvement.
Overview
3
3
years of professional experience
Work History
Lead Associate
Wawa
Lynchburg, VA
10.2023 - Current
- Led associates during shifts to ensure efficient task completion and team coordination.
- Facilitated team prioritization to ensure efficient task completion during peak hours. during busy or short-staffed shifts.
- Supported food-service operations and provided quality customer service to enhance guest satisfaction.
- Managed safe operations and register counts to uphold cash accountability.
Team Trainer
Chick-fil-A
Lynchburg, Virginia
06.2024 - 09.2025
- Coordinated onboarding for new employees to ensure comprehension of company protocols and integration into the team.
- Guided new team members in developing time-management and customer-service skills to improve service delivery.
- Instructed on workplace procedures and expectations to enhance team alignment and operational consistency.
Maintenance
Elite Recycling
Gladys, VA
06.2023 - 08.2023
- Cleaned vehicles and supported general facility tasks to ensure operational readiness.
- Maintained equipment during summer role to facilitate smooth daily operations.
Education
High school -
William Campbell High School
Gladys, VA06-2026
Introduction to Electrical -
Campbell County Technical
RustburgSkills
- Customer Service
- Food service management
- Cash Handling & Safe Management
- Cash Accountability
- Team Leadership
- Employee Training
- Time Management
- Team building
Awards
- High school honors (School)
- Perfect attendance (School)
- Embrace change (Work)
Personal Information
Date of Birth: 02/20/08
Leadership Experience
- Class representative
- Founder of GenerationsForClass (GFC), An outreach program that was Christian. Created religious videos and livestreams.
Timeline
Team Trainer
Chick-fil-A
06.2024 - 09.2025
Lead Associate
Wawa
10.2023 - Current
Maintenance
Elite Recycling
06.2023 - 08.2023
High school -
William Campbell High School
Introduction to Electrical -
Campbell County Technical