Isaiah Casarez
Houston
Summary
Results-driven insurance professional with proven track record in auto claims assessment and resolution. Adept at managing complex claims and delivering fair settlements, with keen eye for detail and adherence to legal guidelines. Valued for strong collaboration with team members and adaptability in dynamic environments, ensuring client trust and satisfaction through effective problem-solving and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Pilot Catastrophe Services
06.2024 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
Tower Foreman
Texan Towers
12.2022 - 07.2023
- Demonstrated leadership abilities while managing and mentoring members of my crew by providing directives and supervising their alignment with proper safety practices
- Work Performed- Decoms, raw lands, colos, and 5G upgrades for T Mobile, Verizon and SBA in the HOU, OKC, AK market
- Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
- Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
- Improved team efficiency by streamlining processes and implementing new communication protocols.
- Led a team of tower technicians in performing maintenance tasks, resulting in increased network reliability.
Maintenace Tower Foreman
Versacomm
09.2022 - 12.2022
- Demonstrated problem-solving abilities by analyzing situations accurately to adopt an appropriate course of action while working on communications towers for the purpose of installing, replacing, and repairing antenna systems equipment for Verizon & T Mobile
- Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
- Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
- Developed strong relationships with clients through regular communication and proactive problem-solving efforts, fostering trust and confidence in our services.
- Boosted overall project success rates by mentoring junior technicians on best practices for tower maintenance and repair procedures.
Tower Foreman
Gritcom
06.2022 - 09.2022
- Demonstrated leadership abilities while managing and mentoring members of my crew by providing directives and supervising their alignment with proper safety practices
- Also maintaining deadlines, cleaning up after subs, fixing COP’S, and civil trenching for 200/100 amp powers
- Work performed-T-mobile sk/nsb, maintenance, COP’S
- Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
- Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
- Boosted overall project success rates by mentoring junior technicians on best practices for tower maintenance and repair procedures.
Tower Technician 3/ Foreman
Velex
06.2021 - 05.2022
- Demonstrated leadership abilities while managing and mentoring other members by providing directives and supervising their alignment with proper safety practices
- Work performed- T-mobile builds sk/nsb, maintenance, COP’S
Tower Technician 3
Entinu Networks
04.2020 - 02.2021
- Demonstrated leadership abilities while managing and mentoring other members by providing directives and supervising their alignment with proper safety practices
- Demonstrated problem-solving abilities by analyzing situations accurately to adopt an appropriate course of action while working on communications towers for the purpose of installing, replacing, and repairing antenna systems equipment
- Performed tower maintenance under close supervision and demonstrated knowledge of safety hazards to perform duties in a safe manner
- Exhibited teamwork by communicating with technicians from various providers to adopt an understanding of multiple carrier standards and procedures
Tower Technician 3/Top Hand
Romain Tower
04.2018 - 04.2020
- Obtained supervisor experience in managing a team of 3 members by delegating tasks and ensuring the work performed was quality and following proper safety protocols
- Assessed operations and made recommendations to improve safety, increase productivity, enhance performance and reduce costs
- Verified service by testing circuits, equipment, and alarms, identifying, correcting, or escalating
- Maintained network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation
- Maintained customer rapport by providing quality customer service listening to and resolving concerns, complaints, and answering questions
Delivery Driver, Vehicle Maintenance
Amazon
11.2017 - 04.2018
- Provided exceptional customer service when interacting with clients in a professional and positive manner
- Delivered Amazon packages efficiently and within the allotted time expressed by Amazon using handheld technology to manage the delivery process
- Demonstrated time optimization in dropping off and securing packages in accordance with management guidelines
Sales Representative
Sprouts Meat Market
03.2017 - 11.2017
- Displayed a friendly and outgoing behavior to best engage clients in sales processes
- Illustrated exceptional communication skills and the ability to take direction while participating in a team environment
- Assisted customers’ queries regarding merchandise and checking prices to boost company profits
Meat Cutter
Blakes Smokehouse
02.2016 - 09.2016
- Maintained a positive attitude and focus on customer satisfaction in a fast-paced environment
Sales Representative
Walmart
01.2015 - 09.2015
- Handled reports and documentation such as warehouse inventory, daily activity reports, markdowns, available stock, and cleaning reports for upper-management
- Improved client engagement and understanding of merchandise while managing financial transactions to encourage sales growth
- Promoted various Walmart products, such as extended warranties and store credit card offers, in order to exceed sales goals
Education
High School -
Pearland High School
05.2015
Skills
- Detail-oriented
- Critical Thinking and Problem-Solving Skills
- Cash-Handling
- Customer Service
- Leadership Abilities
- Motivated and Self-Sufficient
Certification
- CPR First Aid
- OSHA-10 & 30
- Comtrain Tower Safety and Rescue
- Competent Rigger
- Refinery ISTC Basic Plus Training
- Union Pacific Fiber Optic Property Access Training
- RF Awareness
- CCC One
- Xactimate Level 2
- All-Lines Adjuster License TX Home State, AL, LA , FL, NM, MI, AK, OKC, SC & NC.
Timeline
Auto Claims Adjuster
Pilot Catastrophe Services
06.2024 - Current
Tower Foreman
Texan Towers
12.2022 - 07.2023
Maintenace Tower Foreman
Versacomm
09.2022 - 12.2022
Tower Foreman
Gritcom
06.2022 - 09.2022
Tower Technician 3/ Foreman
Velex
06.2021 - 05.2022
Tower Technician 3
Entinu Networks
04.2020 - 02.2021
Tower Technician 3/Top Hand
Romain Tower
04.2018 - 04.2020
Delivery Driver, Vehicle Maintenance
Amazon
11.2017 - 04.2018
Sales Representative
Sprouts Meat Market
03.2017 - 11.2017
Meat Cutter
Blakes Smokehouse
02.2016 - 09.2016
Sales Representative
Walmart
01.2015 - 09.2015
- CPR First Aid
- OSHA-10 & 30
- Comtrain Tower Safety and Rescue
- Competent Rigger
- Refinery ISTC Basic Plus Training
- Union Pacific Fiber Optic Property Access Training
- RF Awareness
- CCC One
- Xactimate Level 2
- All-Lines Adjuster License TX Home State, AL, LA , FL, NM, MI, AK, OKC, SC & NC.
High School -
Pearland High School
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