Isaiah Castillo
Edinburg
Summary
Dynamic customer service professional with a proven track record at Maximus, excelling in conflict resolution and critical thinking. Recognized for customer satisfaction through effective communication and De-escalating situations that would result in a complaint. Committed to delivering results and maintaining high performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Maximus
Edinburg, TX
06.2021 - 05.2026
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries by utilizing knowledge of products and services, ensuring satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cashier
Stripes Convenience Store
Edinburg, TX
05.2020 - 06.2021
- Processed customer transactions accurately using POS system.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions efficiently to minimize wait times.
- Restocked merchandise on shelves to ensure availability of products for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Teleperformance
Edinburg, TX
08.2018 - 03.2020
- Maintained accurate records of customer interactions in CRM systems to enhance service delivery.
- Collaborated with team members to streamline processes, improving response times for customer issues.
- Implemented strategies to improve customer retention rates through proactive follow-ups and engagement efforts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Cashier
Golden Chick
Edinburg, TX
02.2017 - 08.2018
- Collaborated with team members to streamline checkout processes during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new cashiers on store policies, procedures, and best practices for efficiency.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Edinburg High School
Edinburg, TX06-2018
Skills
Customer Service Experience
Critical thinking
Computer proficiency
De-escalation techniques
Positive Attitude
Hard working
Reliability and punctuality
Patience and composure
Conflict resolution
Dedicated and Self Efficient
Additional Information
I was in JROTC throughout High School and learned how to lead individuals and handling stressful situations while also committed to multiple tasks at hand
Languages
English
Timeline
Customer Service Representative
Maximus
06.2021 - 05.2026
Cashier
Stripes Convenience Store
05.2020 - 06.2021
Customer Service Representative
Teleperformance
08.2018 - 03.2020
Cashier
Golden Chick
02.2017 - 08.2018
High School Diploma -
Edinburg High School