Isaiah Cook
Reading,PA
Summary
Adept at fostering customer loyalty and team collaboration, I significantly reduced complaints at Jack Williams by implementing proactive solutions. My expertise in Microsoft Office and exceptional problem-solving skills have consistently enhanced operational efficiency and client satisfaction, achieving notable revenue growth and project completion within budget constraints.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Jack Williams
Sinking Spring, PA
06.2024 - 08.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Awning Installer
A&K Awnings
Reading, PA
06.2024 - 08.2024
- Assisted in increasing company revenue by consistently completing projects on time and within budget constraints.
- Regularly attended industry training sessions to stay current on new products, techniques, and safety protocols.
- Demonstrated adaptability when faced with unforeseen challenges or changes in project requirements.
- Improved overall aesthetics of commercial and residential properties with expert awning installations.
- Enhanced customer satisfaction by efficiently installing high-quality awnings and shade structures.
- Maintained a high degree of professionalism while working under tight deadlines or challenging weather conditions.
Direct Support Professional
REDCO Group
Reading, PA
05.2024 - 06.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Cottage Support Staff Member
Bethany Children's Home
Womelsdorf, PA
03.2024 - 05.2024
- Related to residents with warmth and understanding, identifying needs and addressing with multidisciplinary solutions.
- Evaluated resident progress regularly, making adjustments to care plans as needed and collaborating with other staff members for optimal outcomes.
- Facilitated group discussions about current events and relevant topics, encouraging open communication among residents within a supportive environment.
- Facilitated therapeutic recreation, supporting resident healing with mental, physical and social stimulation through athletic and team-based activities.
Direct Support Professional
Prospectusberco
Reading, PA
12.2022 - 02.2023
- Maintained clean, safe, and well-organized patient environment.
Direct Support Professional
Threshold
Reading, PA
09.2022 - 12.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Direct Support Professional
Supportive Concepts
Reading, PA
08.2020 - 09.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
General Studies
Reading Senior High School
Reading, PA06.2015
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Certification
CPR
First Aid
AED
CPI
Languages
English
Full Professional
Timeline
Customer Service Manager
Jack Williams
06.2024 - 08.2024
Awning Installer
A&K Awnings
06.2024 - 08.2024
Direct Support Professional
REDCO Group
05.2024 - 06.2024
Cottage Support Staff Member
Bethany Children's Home
03.2024 - 05.2024
Direct Support Professional
Prospectusberco
12.2022 - 02.2023
Direct Support Professional
Threshold
09.2022 - 12.2022
Direct Support Professional
Supportive Concepts
08.2020 - 09.2022
General Studies
Reading Senior High School