Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Cordero

Atlanta,Georgia

Summary

Dynamic Member Experience Coordinator with a proven track record in event planning and customer service excellence. Skilled in fostering community engagement and enhancing member satisfaction through tailored experiences. Bilingual communicator adept at managing diverse needs while driving successful outcomes in property tours and leasing.

Overview

5
5
years of professional experience

Work History

Member Experience Coordinator

WeWork
Atlanta, GA
06.2023 - Current
  • Hosted weekly 'Member Events' to foster community engagement on-site.
  • Coordinated and executed 'Value-Driving' events as per regional team requirements.
  • Managed maintenance requests, ensuring timely completion through consistent follow-up.
  • Prepared daily and weekly prospective member overviews for Community Team.
  • Shared member insights during Daily Stand Up and monthly sales calls with leasing team.
  • Conducted research on tour pipeline prospects, customizing sales pitches to their needs.
  • Addressed all follow-up and closing requirements for prospective members.

Lead Host

The Southern Gentlemen | Southern Proper Hospitality Group
Atlanta, GA
09.2022 - 09.2023
  • Monitored dining sections and managed reservations while estimating guest wait times.
  • Answered and transferred calls to relevant teams, addressing inquiries and booking reservations.
  • Resolved guest concerns promptly to enhance overall dining experiences.
  • Assisted with banquet and private dining preparations, ensuring seamless execution.

Customer Service Store Support Supervisor

Whole Foods
Sandy Springs, GA
04.2022 - 03.2023
  • Operated registers and processed payments, exchanges, and refunds efficiently.
  • Trained new team members using comprehensive checklists and training materials.
  • Replenished workstation continuously to maintain an organized environment.
  • Investigated and resolved customer concerns with empathy and personalization.
  • Demonstrated leadership through effective organization and teamwork.

Customer Care Representative

AT&T
Chicago, Illinois
02.2021 - 04.2022
  • Resolved customer concerns with empathy and professionalism, enhancing overall satisfaction.
  • Exceeded sales goals during each review period through effective selling and upselling of products.
  • Utilized multiple systems, including CRM, to de-escalate customer complaints efficiently.

Education

High School Diploma -

Richard T. Crane Medical Preparatory High School
Chicago, IL
06.2017

Some College (No Degree) - Business Administration

Harold Washington College
Chicago, IL

Skills

  • Microsoft Office proficiency
  • Event planning and coordination
  • Budget management
  • Customer service excellence
  • Property tours and leasing
  • Leadership skills
  • Bilingual communication
  • Payment processing and transactions
  • Customer relationship management

Timeline

Member Experience Coordinator

WeWork
06.2023 - Current

Lead Host

The Southern Gentlemen | Southern Proper Hospitality Group
09.2022 - 09.2023

Customer Service Store Support Supervisor

Whole Foods
04.2022 - 03.2023

Customer Care Representative

AT&T
02.2021 - 04.2022

High School Diploma -

Richard T. Crane Medical Preparatory High School

Some College (No Degree) - Business Administration

Harold Washington College

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