Open To Work
Zoe Kaisen
SEED HEALTH
DeLand,Florida
Work Preference
Desired Job Title
Member Experience CoordinatorHealth CoachCertified Health CoachFunctional Health CoachFitness CoachWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation:
Orlando, FLOpen to relocation:
NoImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingSummary
Experienced health and fitness professional with NASM credentials, specializing in exercise science, nutrition, and behavior change across consumer health and clinical environments. Delivers tailored solutions that enhance client strength, mobility, and confidence through personalized coaching. Skilled in empathetic communication and simplifying complex information into actionable guidance.
3
Certification
10
Years of experience
1
License
Work History
Member Experience Coordinator
1 Year 6 Months- Served as primary contact for new and existing members via email and phone, facilitating seamless and positive experiences.
- Advocated for members by delivering empathetic service and identifying enhancements to their experience.
- Resolved order issues, escalations, and member feedback to ensure timely fulfillment and satisfaction.
- Developed product knowledge, including scientific and educational aspects, to provide accurate and informative support.
- Partnered cross-functionally to identify pain points and contribute feedback for process improvements.
- Supported implementation of AI tools and internal CRM optimization projects to enhance operational efficiency.
- Coordinated cross-functional teams to streamline project workflows and enhance operational efficiency.
Real Estate Advisor
2 Years 10 Months- Negotiated and managed real estate transactions to ensure smooth closing processes. with 21- to 45-day typical sales cycles.
- Managed contracts, negotiations, and sales processes to finalize purchases and enhance customer satisfaction.
- Understood customers’ needs and identified sales opportunities for buyers, sellers, and investors.
- Upsold customers from rentals to net new home purchasing based on clients’ desires and outcomes.
- Developed and executed strategic marketing plans, utilizing tailored email campaigns, mailers, postcards, door knocking, and lunch-and-learns within partner alliance ecosystems.
- Communicated with existing and potential customers via outbound calls and followed up on lead-generation platforms.
- Provided client education through comprehensive market research, legal guidance, and financial literacy on macro- and micro-economic conditions, interest rates, and inflationary investments.
Inside Sales Coordinator
1 Year- Led business development through lead generation with 150 calls per day.
- Recaptured 30 aged leads per month, 200% of expected goal for each month.
- Tracked and reported daily, weekly, and monthly goals in Google Sheets, analyzing data from cold calls, emails, marketing newsletters, and sales performance by representative.
- Scheduled and maintained 600 quarterly appointments, tracking monthly appointment data for performance analysis.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, developing lasting relationships.
- Oversaw lead sources, referral programs, and marketing strategies.
- Coordinated operations across bi-coastal regions to ensure effective collaboration., aiding Florida and California teams to work hand-in-hand with each director per region.
Research Consultant
1 Year- Analyzed and documented findings on the relationship between CBD and its effects on Alzheimer's disease, chronic pain, and women's health at Morse Life Senior Living.
- Collaborated with leadership to define research questions, refine study methods, and streamline data collection processes.
- Authored comprehensive reports, reviews, and literature summaries on medical and wellness topics, synthesizing scientific findings into accessible insights.
- Facilitated comprehensive training on cannabidiol (CBD) products, emphasizing their health benefits and proper usage for optimal customer satisfaction.
- Managed patient communications, including scheduling, phone outreach, and check-ins, enhancing overall patient experience.
- Provided customer service with empathy and attention to detail, contributing to positive patient care and research outcomes.
- Trained and onboarded new staff, supporting operational efficiency and consistent service standards.
- Performed accurate data entry and record management to maintain compliance and data integrity.
- Developed research protocols to evaluate treatment efficacy and patient outcomes.
- Conducted comprehensive literature reviews to inform clinical practices and educational strategies.
Scribe Ambassador
2 Years- Documented examinations, treatment plans, and laboratory results in real time to ensure comprehensive patient records.
- Ensured precise and compliant medical recordkeeping through correct use of ICD-10 and CPT coding standards.
- Collaborated with pediatric cardiologist in fast-paced clinical environment to support patient care.
- Trained and certified new medical scribes to improve accuracy and streamline workflow within the team.
Education
Bachelor of Science - Interdisciplinary Studies
- Concentrations: Physical Science, Behavioral & Social Science
- Minor: Health Science
Associate of Arts - General Studies
Skills
Customer service
Relationship building
Decision-making
Health and nutrition
Exercise safety fundamentals
CRM documentation
Multi-Platform CRM Management
ChatGPT
Google Workspace
Microsoft Office
Slack
Microsoft Teams
Multitasking and organization
Athenahealth
Certification
- NASM Certified Personal Trainer (CPT) Issued Apr 2026
- NASM Certified Nutrition Coach (CNC) Issued Jun 2026
- CPR/AED Certified Current through Apr 2028
- Florida Real Estate License Active
Timeline
Member Experience Coordinator
SEED HEALTH
03.2024 - 09.2025
Real Estate Advisor
CONCIERGE PROPERTIES
03.2022 - 01.2025
Inside Sales Coordinator
SUNPOWER BY ESASOLAR
01.2020 - 01.2021
Research Consultant
DR. MELANIE BONE, PHYSICIAN AND EDUCATOR
01.2019 - 01.2020
Scribe Ambassador
SCRIBEAMERICA
01.2018 - 01.2020
University of Central Florida
Bachelor of Science from Interdisciplinary Studies
Palm Beach State College
Associate of Arts from General Studies
Coaching Qualifications
- Exercise technique and safety fundamentals
- Fitness assessment and program design
- Behavior change and client motivation
- Health, fitness, and nutrition education
- Relationship building and active listening
- Progress tracking and client follow-up
- CRM documentation and digital platforms
- Team collaboration and studio support
Science Coursework
- Biology I-II
- Chemistry I-II
- Organic Chemistry I-II
- Biochemistry I
- Physics I-II
- Anatomy & Physiology I-II