Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Isaiah E Hernandez

El Paso,TX

Summary

Highly motivated and detail-oriented professional with extensive experience in medical records, data entry, receptionist duties, and medical supplies. Committed to delivering exceptional results and providing excellent customer service. Seeking a challenging position to utilize and further enhance my skills in a dynamic work environment. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles. Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player. Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Wellmed Medical Group
El Paso, TX
07.2024 - Current
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Provided administrative support for patient care staff.
  • Enhanced patient engagement through the development of patient-centered care initiatives.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Explained policies, procedures and services to patients.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Participated in weekly case conferences with members of the healthcare team for each assigned patient.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Processed patient intake information and updated medical records prior to treatment.
  • Monitored patient progress and updated care plans in consultation with medical staff.
  • Assisted physicians in performing various procedures related to patient care needs.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.

MEDICAL RECORDS SPECIALIST

Primavera Home Health Agency
El Paso, TX
03.2021 - 01.2024
  • Managed and maintained accurate and confidential patient records, ensuring compliance with HIPAA regulations
  • Developed and implemented a streamlined system for organizing and retrieving medical records, reducing retrieval time by 30%
  • Conducted regular audits to identify and resolve any discrepancies or errors in patient records
  • Collaborated with healthcare providers to ensure timely and accurate documentation of patient care

DATA ENTRY CLERK

Primavera Home Health Agency
El Paso, TX
03.2021 - 01.2024
  • Entered and verified patient information, medical codes, and billing data into the system with 100% accuracy
  • Developed efficient data entry methods, resulting in a 20% increase in productivity
  • Assisted in the creation of reports and spreadsheets to analyze data trends and identify areas for improvement
  • Collaborated with the billing department to resolve any discrepancies or issues related to data entry

RECEPTIONIST

Primavera Home Health
El Paso, TX
03.2021 - 01.2024
  • Greeted and assisted visitors, ensuring a positive and welcoming experience
  • Managed incoming phone calls, directed calls to appropriate personnel, and took detailed messages
  • Scheduled appointments and maintained a well-organized calendar for multiple staff members
  • Assisted with general administrative tasks, including filing, sorting mail, and ordering office supplies

MEDICAL SUPPLIES COORDINATOR

Primavera Home Health
El Paso, TX
03.2021 - 01.2024
  • Managed inventory of medical supplies and equipment, ensuring adequate stock levels and timely replenishment
  • Collaborated with vendors to negotiate pricing and secure the best deals on supplies
  • Developed and implemented an efficient system for tracking and monitoring supply usage, resulting in a 15% reduction in waste
  • Coordinated deliveries and ensured timely distribution of supplies to various departments

Education

ASSOCIATES OF NURSING - NURSING

El Paso Community College
El Paso, TX
06.2026

HIGH SCHOOL DIPLOMA -

Eastwood High School
El Paso, TX
06.2020

Skills

  • Patient data collection
  • Customer service
  • Release of information paperwork
  • Data entry
  • Medical coding
  • Attention to detail
  • Organizational skills
  • Communication skills
  • Interpersonal skills
  • Microsoft Office Suite
  • Fast-paced environment
  • Deadline-driven environment
  • Medical record requests
  • Organizational standards
  • Healthcare documentation
  • HIPAA protocol adherence
  • Healthcare operations
  • Patient relations
  • Policy compliance
  • Performance improvement
  • Care planning
  • Patient education
  • Insurance verification
  • Filing and recordkeeping
  • Patient records management
  • Relationship building
  • Case management
  • Follow-up care
  • Documentation
  • Quality assurance
  • Scheduling

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Patient Care Coordinator

Wellmed Medical Group
07.2024 - Current

MEDICAL RECORDS SPECIALIST

Primavera Home Health Agency
03.2021 - 01.2024

DATA ENTRY CLERK

Primavera Home Health Agency
03.2021 - 01.2024

RECEPTIONIST

Primavera Home Health
03.2021 - 01.2024

MEDICAL SUPPLIES COORDINATOR

Primavera Home Health
03.2021 - 01.2024

ASSOCIATES OF NURSING - NURSING

El Paso Community College

HIGH SCHOOL DIPLOMA -

Eastwood High School
Isaiah E Hernandez