ISAIAH FAUMUI
Jacksonville
Summary
Results-oriented Assistant Manager specializing in conflict resolution and customer satisfaction. Expert in fostering team collaboration and enhancing communication to improve workplace dynamics. Proven ability to address complex challenges and support cross-functional teams, ensuring efficient goal achievement under pressure. Strong analytical skills in customer service and operations, ready to leverage expertise to enhance efficiency and drive satisfaction.
Overview
5
5
years of professional experience
Work History
MILITARY
US Navy
Jacksonville
08.2024 - 07.2026
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Assistant Manager
Chiptole
Fairburn
09.2021 - 12.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management to identify training needs and gaps in skills.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Resolved conflicts between team members in an effective manner.
- Resolved customer complaints efficiently to enhance guest satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Morehouse College
Atlanta, GA03-2027
Skills
- Technical troubleshooting
- Problem solving
- Crisis Management
- Analytical thinking
- Team collaboration
- Conflict resolution
- Customer service
- Calm under pressure
- Flexible and adaptable
- Communication
- Situational Awareness
Timeline
MILITARY
US Navy
08.2024 - 07.2026
Assistant Manager
Chiptole
09.2021 - 12.2022
High School Diploma -
Morehouse College