Diligent program support professional well-versed in evaluating behavioral and physical needs of Substance Use Disorder clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.
Hi, I’m
Isaiah Flynn
Calistoga,CA
Summary
Overview
32
years of professional experience
Work History
Acadia Healthcare - Duffy's Napa Valley Rehab
Behavioral Health Technician III (Team Lead) RADT1
10.2022 - 07.2023
Job overview
- I wear many hats in my role at Duffy's
- I am the shift lead for the swing team, which requires employee supervision, task management, writing patient contracts, Admitting new clients, bed checks, counseling, UA and Breathalyzing, mail distribution, incident reports and coordination with upper management, housekeeping, maintenance, admissions, clinical, nursing, and HR
- In addition to my Lead role, I am also responsible for bringing in speakers and overseeing all in house 12 step presentations
- I was also the interim Alumni Services Director, responsible for bringing alumni back to the campus for mentorship, sending out the alumni newsletter and running the weekly Duffy's Alumni Zoom Call.
New West Knifeworks
Sales Associate
04.2021 - 07.2022
Job overview
- Responsible for all aspects of the retail environment including sending and receiving shipments, stocking and displaying merchandise, cleaning and polishing the Knives, Sales of high end Kitchen Knives and Outdoor and Hunting Knives, as well as Knife Sharpening Kits and Accessories related to Knives and Storage for Knives.
Sports Fever
Store Manager
04.2019 - 02.2021
Job overview
- Revamped, re-trained and stabilized the workforce, completely overhauled the merchandising and took steps to reverse loss by implementing new security procedures
- Drive sales through product knowledge, utilization of company inventory and online shipping capabilities
- Increased profits by 30% over a 12-month period.
Vintage Wine Estates
Hospitality and Sales
12.2018 - 03.2019
Job overview
- As the regional tasting room Associate, I would travel between the various Wineries within the Vintage Wine Estates portfolio and pour wine for guests and educate them on the different vintages, harvest conditions, terroir and unique tasting features of the various wines
- I was also attempting to capture the customers data for mailing lists and or sign them up for a wine club membership.
Macy's
Selling Floor Lead Shop 3 Focuses Home Store, Big Ticket and Children's
08.2018 - 11.2018
Job overview
- As the Selling floor lead for the Home Store, Big Ticket (Mattresses) and Children's my responsibilities are to oversee the entire third floor family of business including the Home Store, Children's department and the Big-Ticket store which currently sells Mattresses
- I have a team of 8 full time colleagues and 12 part time
- I am responsible for hiring, scheduling, training, vendor relations, and many other aspects of the retail sales experience for the affluent Macy's home customer
- Our people skills and our attention to customer service drive the results in our store
- Since I have started managing the third floor, our three-month trend in Magic is 90% positive with over 20 letters
- This is extremely good for large box retail
- The Home store does just over 3 million annual volume and we penetrate at 10% to the company at 8%
- We are currently at 1.2 million and are up 2.5% to LY
- Our new Mattress business is already at 220K in sales and projects to be a half a million-dollar business in our first year.
Cox Business
Technical Support Contractor
04.2015 - 06.2016
Job overview
- Provided customer service and technical support for Cox Business customers at the National Service Center (NSC)
- I was responsible for assisting with internet outages, equipment failure or basic troubleshooting and customer education
- Worked extensively with creating tickets and work orders with the newest and best remedy software.
Vineyard & Winery Management Magazine
Temporary Marketing Director
01.2010 - 04.2010
Job overview
- I was responsible for maintaining the company website, promoting our magazine, events and competitions through direct mail marketing, email marketing, social media marketing and mobile marketing
- I also assist with coordination of materials and signage for events and wine competitions.
Las Vegas 51's Baseball
Sales Manager
01.2009 - 01.2010
Job overview
- I was responsible for creating a clientele list within an assigned territory
- I was tasked with bringing in new clients and servicing existing clients, whether they were corporate sales, season tickets, group events or fundraising operations
- I helped organize and implement large group days such as Little League Day, Boy Scouts etc
- I was directly involved in coming up with new Marketing ideas to increase ticket sales and increase team awareness within the community.
Expedia Inc.
Lead Agent
12.2005 - 09.2009
Job overview
- Assisted Citibank rewards program customers with travel reservations
- Promoted to lead agent by proving my ability to resolve escalated issues and take advantage of the company software applications as well as standardized yet antiquated travel software used by the airlines to satisfy the needs of Citibank rewards travelers
- I also assisted with escalated issues with Hotels.com and Expedia Cruise customers.
Oakland Athletics Baseball Company
Area Sales Manager
01.1997 - 10.2001
Job overview
- I was responsible for working an assigned territory representing the Oakland Athletics organization
- I was responsible for bringing in new clients and servicing existing clients, whether they were corporate sales, season tickets, group events or fundraising
- I helped organize and implement large group days such as Little League Day, Boy Scouts etc
- I was directly involved in coming up with new Marketing ideas to increase ticket sales
- I was responsible for reaching out in the community in my territory including giving speeches at Rotary and other clubs, I worked closely with area Chamber of Commerce representing the A's in various communities within my assigned region
- I was personally responsible for booking over $750,000.00 in revenue during the 2000 season.
Golden State Warriors
Marketing Assistant
02.1995 - 01.1997
Job overview
- Worked directly with the Market Managers and assisted with all aspects of the Sales and Marketing department
- I did print jobs, mass mailings, database entry, customer service, tradeshows, cold calling and ticketing
- I was with the team that opened the newly renovated Oakland Arena.
San Francisco Giants
Retail Outlet Manager
10.1991 - 01.1995
Job overview
- The Giant's dugout store was a remote ticket office and retail outlet for the San Francisco Giants in the lucrative North Bay market
- I was tasked with running the retail aspect of the operation including staffing, training, implementing company policies and procedures and to report back to the Retail department at the stadium.
Education
Santa Rosa Junior CollegeSanta Rosa, CA
Associate Of Business Administration
University Overview
Healthcare
CCAPP - Online Certification for RADT (Registered Alcohol and Drug Technician)
University Overview
Napa Valley College Culinary CampusSaint Helena, CA
University Overview
Las Vegas Real Estate SchoolLas Vegas, NV
University Overview
Southern Oregon UniversityAshland, OR
Business, Journalism and Marketing
University Overview
Ashland High SchoolAshland, OR
General Education
University Overview
Skills
- Mental Health Support
- De-escalation Strategies
- Documentation skills
- Conflict de-escalation
Accomplishments
Accomplishments
- As a Behavioral Health Tech, I was a leader and a driving force, providing support to Nursing, Labs, Clinical, Client Services, Alumni Services, Food Service, Operations, Maintenance Admissions and Administration.
- As a store Manager, I Increased retail sales 30% over a 12-month period despite the challenges presented by the brick and mortar retail environment.
- As a commission sales associate I was a top producer with a large clientele. I was consistently in the district lead for opening company credit cards.
- As an Outside Sales Manager I was able to sell 750K in season group and individual tickets. I was able to expand our business clients by 40% within my assigned territory, while maintaining and servicing clientele at an 80% retention rate.
Timeline
Behavioral Health Technician III (Team Lead) RADT1
Acadia Healthcare - Duffy's Napa Valley Rehab
10.2022 - 07.2023
Sales Associate
New West Knifeworks
04.2021 - 07.2022
Store Manager
Sports Fever
04.2019 - 02.2021
Hospitality and Sales
Vintage Wine Estates
12.2018 - 03.2019
Selling Floor Lead Shop 3 Focuses Home Store, Big Ticket and Children's
Macy's
08.2018 - 11.2018
Technical Support Contractor
Cox Business
04.2015 - 06.2016
Temporary Marketing Director
Vineyard & Winery Management Magazine
01.2010 - 04.2010
Sales Manager
Las Vegas 51's Baseball
01.2009 - 01.2010
Lead Agent
Expedia Inc.
12.2005 - 09.2009
Area Sales Manager
Oakland Athletics Baseball Company
01.1997 - 10.2001
Marketing Assistant
Golden State Warriors
02.1995 - 01.1997
Retail Outlet Manager
San Francisco Giants
10.1991 - 01.1995
Healthcare
CCAPP - Online Certification for RADT (Registered Alcohol and Drug Technician)
Las Vegas Real Estate School
Ashland High School
General Education
Santa Rosa Junior College
Associate Of Business Administration
Napa Valley College Culinary Campus
Southern Oregon University
Business, Journalism and Marketing
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