Isaiah Fuller
Summary
Leveraged extensive loss prevention expertise to ensure a secure environment while delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Loss prevention detective
T.J. Maxx
08.2024 - Current
- Adheres to established shoplifter guidelines and policies
- Provides prompt, courteous and knowledgeable service to internal and external customers
- Promotes a culture of honesty and integrity; maintains confidentiality
- Observes, apprehends, and/or deters any acts of dishonesty from outside sources
- Participates in investigations and surveillance as assigned
- Ensures apprehensions are consistent with store theft activity
- Completes and distributes paperwork in an accurate and timely manner
- Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g. police calls, etc.)
- Adheres to all labor laws, policies, and procedures
- Supports and participates in store shrink reduction goals.
- Promotes safety awareness and supports maintenance of a risk-free environment
- Performs other duties as assigned.
Security officer
Marriott hotel and Conference center
02.2024 - 08.2024
- Regularly walking through all areas of the hotel, including guest rooms, common areas, and exterior perimeters to identify potential security risks.
- Actively observing CCTV cameras and perimeter alarm systems to detect suspicious activity.
- Immediately addressing any security issues like disturbances, theft attempts, medical emergencies, or fire alarms.
- Helping guests with room access, providing directions, and addressing concerns related to safety.
- Checking identification and verifying authorized access to restricted areas.
- Documenting all security incidents, accidents, and suspicious activity with detailed reports.
- Implementing emergency response plans during fire drills, evacuations, or other critical situations.
- Enforcing security measures to deter theft and property damage.
- Protecting sensitive information related to guest details, security procedures, and incident reports.
- Collaborating with other departments like front desk, housekeeping, and management to maintain a safe environment.
Asset Protection Agent
Nordstrom Rack
02.2021 - 02.2024
- Increased the company’s bottom line, reducing shrinkage by recovering stolen items from shoplifters and other customers committing criminal activities on store grounds.
- Decreased the company’s liability by strictly adhering to the laws of DC and Nordstrom’s regulations on how to properly stop shoplifters, robbers, and thieves.
- Performed patrols concentrating on high-risk areas to deter the number of damaged packages, tags, locks, censored clothing, and footwear.
- Investigated customers and employees who committed fraud or other criminal acts against the company by conducting audits combing through transactions and utilizing the company’s AI along with other software technology.
- Works closely with the police department, detectives, and other law enforcement personnel on reporting repeat offenders.
- Aided law enforcement prosecutions by providing video footage, photos and testimonial evidence when called to court.
- Trained loss prevention ambassadors in the best practices based on the company’s rules and regulations on how to be safe when giving tips on suspicion of external theft from customers and internal theft from fellow employees.
- Responds to emergencies by providing first aid to employees and/or customers if needed following safety measures acquired through training aligned with the policy and procedures of the company.
- Performed random bag checks.
Asset Protection Investigator
Burlington Coat Factory
09.2020 - 02.2021
- Recovered stolen merchandise by utilizing cameras to investigate customers and employees who committed shoplifting, fraud, or other criminal acts against the company.
- Patrolled the store to deter shoplifting and apprehended customers in the process of stealing.
- Completed audits using the company’s software to locate fraud.
- Responded to customer and associate incidents by facilitating first aid to minimize company liability.
- Performed random bag checks.
- Greeted customers.
Store Associate
Burlington Coat Factory
06.2020 - 08.2020
- Assisted customers with apparel and finding merchandise
- Sizing, ticketing, and censoring clothes
- Kept sections clean, orderly, and appealing
- Unloaded and processed incoming merchandise from receiving trucks
- Restocked shelves with merchandise
- Trained associates on the process of retrieving merchandise from receiving trucks
- Accurately performed cash transactions with customers leaving till even without shortages
- Trained associates on registers and how to use a re-ticket scanner
Warehouse Worker
Amazon
03.2020 - 06.2020
- Ensured the work area was clean and wiped down.
- Loaded trucks, pallets, totes onto the belt for people to use.
- Stowing, moving pallets, packing boxes and putting boxes on shelves.
- Following safety procedures for getting on the pit machines.
- Using a pit machine to scan boxes to make sure nothing was damaged.
- Using a scan gun and putting stickers on boxes.
- Greeted customers.
Store Worker
Defense Commissary Agency (DECA)
07.2019 - 02.2020
- Worked with the customer service team to enhance and improve customer service satisfaction.
- Organized sales shelves, promotions and seasonal displays making products easy to find.
- Performed a variety of duties in handling, preparing, and maintaining stock levels of grocery, produce items and meat products.
- Operates a computer system that calculates, and marks prices and rotates products to ensure wholesomeness.
- Maintain security, safety and sanitation practices and procedures.
- Assist in maintaining meat cooler and freezer efficiency by unloading deliveries by working in coolers at high temperatures and cold storage rooms for long hours.
- Tray, wrap weight, and pricing cuts using automatic or manual wrapping machines.
- Assisted journeyman meat cutters by performing the simpler tasks when processing beef, pork, veal, and lamb into retail and ready to eat cuts for sale to patrons.
Store Associate
Defense Commissary Agency (DECA)
06.2018 - 07.2019
- Acquired supervisory, money management and coding skills.
- Counted till at the beginning of the work shift and participated in inventory.
- As a cashier: issued receipts, refunds, tickets, bagged merchandise, processed WIC transactions, redeemed food stamps and promotional coupons.
- Provided customer service to the public and military personnel.
- Operated an electronic scanner and weighed items.
- Communicated and coordinate with other departments.
- Make sales referrals, cross-sell products and introduce new ones.
- Keep reports of transactions, maintain clean and tidy checkout areas.
- Greeted customers when entering or leaving the establishment.
Education
High School Diploma - undefined
Pace East High-school
Manassas, VaSkills
- All Microsoft Office Suite 365 applications
- Visio
- CPR
- Handcuffing
- XBRI
- EJU
- APIS
- CCTV Surveillance
- Forklift and Stow
Awards
Q3 all star award, Arlington county Virginia police department community policing and partnership award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loss prevention detective
T.J. Maxx
08.2024 - Current
Security officer
Marriott hotel and Conference center
02.2024 - 08.2024
Asset Protection Agent
Nordstrom Rack
02.2021 - 02.2024
Asset Protection Investigator
Burlington Coat Factory
09.2020 - 02.2021
Store Associate
Burlington Coat Factory
06.2020 - 08.2020
Warehouse Worker
Amazon
03.2020 - 06.2020
Store Worker
Defense Commissary Agency (DECA)
07.2019 - 02.2020
Store Associate
Defense Commissary Agency (DECA)
06.2018 - 07.2019
High School Diploma - undefined
Pace East High-school