Isaiah Funderburk

• Greeting and welcoming guests with a professional, friendly demeanor to ensure a warm and upscale dining experience.

• Coordinating seating arrangements and dining room flow in collaboration with servers and management.

• Maintaining cleanliness and presentation of the host stand, lobby, and entryway in line with brand standards.

• Successfully handling high-volume shifts, seating over 100 guests per evening with no scheduling errors.

• Maintaining composure and professionalism when addressing guest concerns or resolving seating conflicts.

• Managing day-to-day operations and readiness of personnel and equipment.

• Delivering technical and safety training to junior personnel to ensure operational effectiveness.

• Enforcing base security protocols, access control, and emergency response procedures.

• Preparing detailed reports and briefings for senior leadership.

• Processing official correspondence, leave requests, and performance reports in a timely and accurate manner.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.