Isaiah Garcia
San Antonio,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
Work History
Cashier
H-E-B plus
Lubbock, Texas
04.2019 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- During Covid, was very attentive to how clean everything was around me
- Answered customer inquiries regarding store policies
- Maintained a clean and organized work area throughout the day.
Curbside Shopper
HEB Grocery Store
Lubbock, TX
04.2019 - Current
- Assisted customers with selecting items for their orders online.
- Processed customer orders accurately and efficiently.
- Maintained a clean and organized work area throughout the day.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Followed company policies regarding product returns, exchanges, and refunds.
- Loaded items into carts or bags for customers according to their order requirements.
- Ensured that all perishable food items such as produce were handled properly.
Curbside Specialist
HEB Grocery Store
Lubbock, TX
04.2019 - Current
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Led an entire heb department with 250 plus employees
- Made sure employees were hitting their daily metrics according to heb policy
- Created training materials for new hires on the company's procedures and policies.
Education
Associate of Arts - Marketing
Texas Tech University
Lubbock, TXSkills
- ID Verification
- Product Recommendations
- Returns processing
- Payment Collection
- Leadership
- Multi tasking
- Time management
- Customer Service
- Cash Handling
- Staff Training
Timeline
Cashier
H-E-B plus
04.2019 - Current
Curbside Shopper
HEB Grocery Store
04.2019 - Current
Curbside Specialist
HEB Grocery Store
04.2019 - Current
Associate of Arts - Marketing
Texas Tech University