Summary
Overview
Work History
Education
Skills
Drawing
Languages
Timeline
Generic

Isaiah Gonzalez

San Diego,CA

Summary

Dynamic professional with proven expertise in facility security and effective communication, honed at IMAGINARIUM and the Joan Kroc Center. Excelled in enhancing safety and youth development through adaptability and teamwork, significantly improving environments by implementing diverse programs and enforcing policies. Skilled in situational awareness and problem-solving, adept at multitasking and conflict resolution. Friendly and organized with passion for creating welcoming environment. Familiar with customer service principles, and skilled in handling inquiries and managing appointments. Dedicated to ensuring smooth and efficient front desk experience, enhancing overall guest satisfaction. Offering warm and professional demeanor, ready to learn and develop in front desk environment. Brings understanding of customer service best practices and communication skills. Ready to use and develop organization and multitasking abilities in Front Desk Clerk role.

Overview

1
1
year of professional experience

Work History

Unarmed Security Guard

IMAGINARIUM
09.2024 - Current
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Conducted safety checks, inventory checks and security assessments to apply protective measures.

Youth Development Leader

Joan Kroc Center
06.2023 - 08.2024
  • Enhanced youth development by implementing engaging and age-appropriate programs.
  • Held regular meetings with parents and teachers to discuss progress or regress of child's schooling, general behavior and specific issues.
  • Promoted physical activity by organizing sports and recreational activities for program participants.
  • Provided specific learnings regarding teen pregnancy risk, gang membership and bullying.
  • Improved time management skills by coordinating daily schedules and ensuring smooth transitions between activities.
  • Expanded cultural awareness among participants by incorporating diverse perspectives into activities whenever possible.
  • Worked with first responder services, educators and drug and alcohol treatment clinics.
  • Developed and introduced cultural and ethnic diversity programs.
  • Mentored at-risk youths, providing guidance on decision-making and goal setting processes.

Education

High School Diploma -

Helix Charter High School
La Mesa, CA
06.2023

Skills

  • Facility Security
  • Crowd Control
  • Situational Awareness
  • Effective Communication
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities

Drawing

I like to draw different things, I mainly draw things from the books I read. I redraw pages from manga/comic books I read for fun. I only draw when I have time and want to clear my mind, I enjoy the relaxation of freeing my mind from the world but also the progress in doing something that requires lots of attention to detail and attention to how things space out. I usually draw on weekends after finishing my responsiblities.

Languages

sign language
Limited Working
Japanese
Limited Working
Spanish
Native or Bilingual

Timeline

Unarmed Security Guard

IMAGINARIUM
09.2024 - Current

Youth Development Leader

Joan Kroc Center
06.2023 - 08.2024

High School Diploma -

Helix Charter High School
Isaiah Gonzalez