ISAIAH GREGORY

• Handled billing and payment issues by following guidelines and resolving disputes.
• Trained new associates in company policies and procedures, fostering a supportive work environment.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Maintained and repaired HVAC systems including central air conditioners, heat pumps, gas furnaces.

My job was to make sure all the crew members were doing there assigned task for the day, make sure all the cash registers had the correct amount of money & I had to restock all of the returned parts

• Deliver superior customer service
• In charge of promoting sales, socks, and other products
• Responsible for interacting/engaging with customers

• Responsible for taking customers orders
• I was responsible for stocking things in the back