Experienced IT Help Desk professional collaborating with teams to deliver high-quality services. Efficiently managing up to 20 customer inquiries, adeptly addressing concerns while leveraging CRM systems to track interactions. Proficient in resolving over 10 types of technical issues, consistently achieving a 5-10-minute average resolution time.
Hi, I’m
Isaiah Griggs
Chicago,IL
Summary
Overview
7
years of professional experience
Work History
United Airlines
Inflight Crew Scheduling- Intern
02.2025 - Current
Job overview
- Promote Safety first.
- Assisted other team members to achieve goals.
- Scheduled current employees and New hires.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Used knowledge of FAA regulations to perform task
AT&T
Customer Service
08.2018 - 01.2019
Job overview
- Managed up to 20 customer inquiries at peak volume, efficiently addressing concerns and providing effective solutions.
- Leveraged CRM system to effectively track customer interactions, ensuring timely follow-up and issue resolution.
- Regularly resolved over 10 different types of technical issues, demonstrating strong problem-solving skills and technical expertise.
- Achieved an average resolution time of 5 minutes for complex technical problems, minimizing customer downtime and enhancing satisfaction.
Education
Google Coursera
Certificate from IT Support, Bit and Bytes, Operating Systems, System and Administratiom
01.2025
University Overview
Skills
- Customer Support
- Data Backup
- Software Installation
- Network Configuration
- Remote Assistance
- Device Setup
- Adobe Photoshop
- Affinity Photo
- Affinity Design
- Microsoft Office 365
- Microsoft Teams
- Cisco Webex
- Dropbox
- Adobe Creative Suite
- Zoom
- Active Directory
- Wireshark
- Roster apps
- Cisco Finesse
- Ucrew
- Timezone awareness
Timeline
Inflight Crew Scheduling- Intern
United Airlines
02.2025 - Current
Customer Service
AT&T
08.2018 - 01.2019
Google Coursera
Certificate from IT Support, Bit and Bytes, Operating Systems, System and Administratiom
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