Katherina Elumba
Specialist - Inflight Scheduling Quality & Training
Streamwood,IL
Summary
A creative who developed a three-phase training program for Inflight Crew Scheduling Common Metal/JCBA in 2018. Set up and maintains standards for new hire Crew Scheduling training delivery since 2018. 23-year experienced professional enhancing performance for operations groups through training and information systems solutions. Believes that advocacy is the foundation of great leadership. Well-versed in workflow coordination. Quick to pivot according to situational demands, promoting efficiency and work quality. Knowledgeable support for JCBA, FARs and company policies and procedures. Proficient in Microsoft 365 Suite apps, e.g. Excel, Word, Publisher and PowerPoint.
Overview
27
27
years of professional experience
Work History
Specialist-Inflight Scheduling Quality & Training
United Airlines
Chicago, IL
05.2019 - Current
- DEI/Equity Team member developing Inflight Directory aligned with Help Hub request/fulfillment
- Develops and delivers Crew Scheduling New Hire and Quarterly Recurrent training initiatives
- Consolidated six different business manuals into one unified digital source housed in UA Techview
- Writes and updates Inflight Scheduling processes with goal to align services and systems (800-FLT-LINE and LiveChat) with JCBA and Company policies and procedures
- Project Lead of process improvement initiatives for Crew Scheduling Asst. Managers with primary focus on inquiry/escalation management.
- Manages investigation and resolution of Notices of Dispute for SFO and GUM AFA LEC members
- Coaches Crew Schedulers on performance related to LiveChat and ad hoc scheduling incidents reported by AFA
- Collaborates on training initiatives and automation enhancements such as LiveChat and Crew Solver platforms with various teams under CRBS umbrella
Sr. Analyst-Crew Scheduler Training
United Airlines
Chicago, IL
04.2017 - 05.2019
- Oversight of development and delivery of innovative 3-Phase Inflight Crew Scheduling training initiative in preparation for JCBA DOS+1
- Provided project-level analysis of JCBA processes to holistically examine business flow with contract alignment and identify improvement opportunities
- Collaborated with HR, Pilot Scheduling, NOC Process & Training personnel and vendor groups to create Company-wide Employee-to-Employee Engagement and Safety Matters training development and delivery unique to Inflight and Flt Ops schedulers
- Created standardized training program for Inflight Crew Scheduling aligned with NOC and Company objectives. Worked with vendors of eLearning platforms such as area9 and Articulate 360 to further enhance trainee experience
Supervisor-Inflight Crew Scheduling
United Airlines
Chicago, IL
09.2011 - 03.2017
- Managed scheduler productivity and operational preparedness on shift and liaised with other stakeholders within NOC
- Mentored, coached and counseled team of schedulers for support, empowered and encouraged as individual contributors to department performance
- Assigned to Houston's pre-merger Continental Scheduling for training and tasked to develop and deliver COSMOS and pmCO contract training to pmUA schedulers, supervisors and managers
- Led WHQBQ-OPBSK Consolidation Team (2009) to analyze and identify best practices and improvement opportunities. Ensured seamless integration of systems, processes and personnel of both departments
Education
Bachelor of Science - Business Economics Major, Minor in Communications
University of The Philippines-Diliman
Quezon City, PhilippinesIntroduction To Articulate Online Learning Dev.
Articulate 360 Online Learning Creating Tool
Yukon Learning 02.2022 - 03.2022
Area9 Online Learning Development Platform
Area9 Vendor Online Sessions 04.2018 - 05.2018
Skills
Training development and delivery
Timeline
Introduction To Articulate Online Learning Dev.
Articulate 360 Online Learning Creating Tool
02.2022 - 03.2022
Specialist-Inflight Scheduling Quality & Training
United Airlines
05.2019 - Current
Area9 Online Learning Development Platform
04.2018 - 05.2018
Sr. Analyst-Crew Scheduler Training
United Airlines
04.2017 - 05.2019
Supervisor-Inflight Crew Scheduling
United Airlines
09.2011 - 03.2017
Bachelor of Science - Business Economics Major, Minor in Communications
University of The Philippines-Diliman