Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Harris

Minneapolis,MN

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Also, a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

1
1
year of professional experience

Work History

Remote Customer Sales Rep

CUTCO
04.2023 - 06.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Collaborated with cross-functional teams to identify and address customer needs.

Customer Service Representative

Valvoline
11.2022 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Associate

Dicks Sporting Goods
12.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Hopkins High School
Minnetonka, MN
06.2023

Skills

  • Consultative Selling Techniques
  • Feedback Collection
  • Technological Knowledge
  • Consulting with Customers
  • Credit and Debt Card Processing
  • Persuasive Negotiations
  • Sales Expertise
  • Performance Improvement
  • Negotiation Tactics
  • Online Chat

Timeline

Remote Customer Sales Rep

CUTCO
04.2023 - 06.2023

Customer Service Representative

Valvoline
11.2022 - 03.2023

Sales Associate

Dicks Sporting Goods
12.2021 - 05.2022

High School Diploma -

Hopkins High School

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Isaiah Harris