ISAIAH HEINICKE
Lakewood,CO
Summary
Dynamic hospitality professional with extensive experience at Cherry Hills Country Club, excelling in guest service and team supervision. Proven track record in training staff and implementing process improvements, ensuring exceptional experiences for large groups. Adept at conflict resolution and inventory management, fostering a culture of excellence and efficiency.
Overview
14
14
years of professional experience
Work History
Lead Banquet Server
Cherry Hills Country Club
Cherry Hills Village, CO
09.2023 - Current
- Collaborate with the Banquet Captain(s) by supervising banquet staff to guarantee that quality service is provided consistently.
- Deliver exceptional hospitality to country club members and guests, accommodating groups of up to 500.
- Ensure seamless transitions between consecutive banquets.
- Train new hires on company procedures related to banqueting services.
Guest Experience Supervisor
Kroenke Sports & Entertainment-Ball Arena
Denver , CO
11.2021 - Current
- Manage the assignment of duties for a team of up to 15 staff, covering mobility aids and kiosk operations.
- Foster strong working relationships with all building departments to consistently deliver an exceptional experience for more than 15,000 fans.
- Coordinate with leadership team to formulate solutions for unexpected challenges.
- Compile shift-end reports outlining personnel behavior and commendations.
Meat, Dairy, Frozen Team Leader
Target
Lakewood , CO
10.2020 - 09.2023
- Managed and guided a team of 5-10 members to maintain departmental accuracy
- Trained and led team onboarding and learning.
- Timely daily planning, execution, and collaboration between store team
- Ensured precise pricing and well-stocked inventory for a seamless shopping experience.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Assistant Manager
Culver's Frozen Custard
08.2011 - 01.2020
- Worked effectively with a group of 15-20 members for optimal guest satisfaction.
- Facilitated seamless execution of recruitment, induction, and overall workforce management.
- Placed truck orders bi-weekly
- Upheld standards for franchise operation and food handling.
Education
Bachelor of Arts - Hospitality, Restaurant, and Tourism Management
University of Nebraska Lincoln
Lincoln, NE08.2021
Associate of Arts - Academic Transfer
Southeast Community College
Lincoln, NE12.2019
Skills
- Guest Service
- Staff training
- Team supervision
- Conflict resolution
- Inventory management
- Process improvement
Timeline
Lead Banquet Server
Cherry Hills Country Club
09.2023 - Current
Guest Experience Supervisor
Kroenke Sports & Entertainment-Ball Arena
11.2021 - Current
Meat, Dairy, Frozen Team Leader
Target
10.2020 - 09.2023
Assistant Manager
Culver's Frozen Custard
08.2011 - 01.2020
Bachelor of Arts - Hospitality, Restaurant, and Tourism Management
University of Nebraska Lincoln
Associate of Arts - Academic Transfer
Southeast Community College
Similar Profiles
Matthew KintzeleMatthew Kintzele
Camp Counselor at Cherry Hills Country ClubCamp Counselor at Cherry Hills Country Club
Kaylyn BauerKaylyn Bauer
Assistant Dive Coach at Cherry Hills Country ClubAssistant Dive Coach at Cherry Hills Country Club
Michael MinicMichael Minic
Outside Service Attendant at Cherry Hills Country ClubOutside Service Attendant at Cherry Hills Country Club
Gina HerringGina Herring
Sales Consultant at Emich AutomotiveSales Consultant at Emich Automotive
Joseph MaurerJoseph Maurer
Outside Sales Representative at City Electric Supply DenverOutside Sales Representative at City Electric Supply Denver