Isaiah Hill
Flint,USA
Summary
Business Administration graduate and two-time scholarship recipient with experience in customer engagement, sales support, and process improvement, eager to begin a career in pharmaceutical sales by applying business expertise to advance healthcare solutions. Skilled in building trusted relationships, handling objections, and delivering tailored solutions to exceed customer needs while pursuing long-term growth in the healthcare industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night/PM Manager
Specialized Residentials Services
Flint, Michigan
03.2026 - Current
- Supervise night-shift caregivers (assignments, coaching, performance feedback) and maintain required staffing ratios; coordinate call-ins and arrange coverage (including PRN/agency) to ensure continuity of care.
- Oversee resident care per individualized care plans, ensuring completion of ADLs (hygiene, toileting, repositioning, hydration, bedtime routines) and documenting outcomes in EHR/paper charts.
- Conduct scheduled wellness and safety rounds; monitor vitals, behavior, sleep patterns, pain levels, and fall risk; escalate changes in condition to on-call nurse/administrator promptly.
- Administer, audit, and document medications per MAR; reconcile controlled-substance counts and resolve discrepancies in accordance with policy and state regulations.
Direct Care Worker and Med Presser
Flatrock Manor
Fenton, USA
05.2020 - 03.2026
- Built strong trust-based relationships with clients, demonstrating customer-centric service delivery.
- Maintained compliance documentation and collaborated with supervisors to support organizational goals.
- Balanced multiple priorities in a fast-paced environment, demonstrating adaptability and reliability.
Desk Assistant
University of Michigan–Flint Residential Hall
Flint, USA
09.2019 - 03.2020
- Provided front-line customer support, addressing inquiries and resolving issues with efficiency.
- Assisted in administrative processes and service quality tracking, supporting leadership goals.
Education
Bachelor of Business Administration in Supply Chain Management -
University of Michigan–Flint
Flint, MI05-2025
Skills
- Staff Supervision, Coaching & Delegation
- Business analysis
- Customer service
- Microsoft Office / Google Workspace
- Effective communication
- Time Management & Prioritization Under Pressure
- Relationship management
Volunteer Experience
- Volunteer, Food Bank of Eastern Michigan, 08/01/20, Present
- Volunteer, City of Flint Water Distribution, 06/01/15, 09/01/21
Certification
- Certificate in Essentials of Business Analytics
Timeline
Night/PM Manager
Specialized Residentials Services
03.2026 - Current
Direct Care Worker and Med Presser
Flatrock Manor
05.2020 - 03.2026
Desk Assistant
University of Michigan–Flint Residential Hall
09.2019 - 03.2020
Bachelor of Business Administration in Supply Chain Management -
University of Michigan–Flint