Isaiah Israel
Southfield,MI
Summary
Results-driven operations leader with extensive experience in enhancing efficiency and fostering customer loyalty. Demonstrated success in developing strategies for cost reduction and implementing performance metrics to boost staff engagement and productivity.
Overview
7
7
years of professional experience
Work History
General Manager
Ameda Enterprisess
Redford,MI
08.2024 - Current
- Led team to optimize operational efficiency and enhance customer satisfaction.
- Developed strategies to improve inventory management and reduce costs.
- Implemented performance metrics to evaluate staff productivity and engagement.
- Trained and mentored junior managers on best practices for team leadership.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Security Manager
Detroit 2L Plus Property Management
Southfield, MI
03.2021 - 01.2024
- Developed and implemented security protocols to enhance property safety and tenant protection.
- Conducted regular risk assessments to identify vulnerabilities in security systems and procedures.
- Trained and supervised security personnel to ensure compliance with policies and emergency response plans.
- Collaborated with local law enforcement to address incidents and improve community relations.
- Oversaw incident reporting processes, ensuring accurate documentation and timely follow-up investigations.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Investigated incidents and wrote reports.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Oversaw security and information retention policies and practices according to internal and government-ordered standards.
- Processed and verified documents for accuracy and completeness.
- Managed electronic filing system to enhance document retrieval efficiency.
- Entered and maintained accurate data in company databases to ensure integrity of information.
- Reviewed and validated incoming data for accuracy, resolving discrepancies proactively.
- Obtained scanned records and uploaded into database.
Delivery Driver
Home City Ice Company
Romulus, MI
04.2023 - 08.2023
- Delivered ice products efficiently to designated routes, ensuring timely service.
- Maintained accurate delivery logs and inventory records for operational transparency.
- Inspected vehicles regularly to uphold safety standards and optimize performance.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Collaborated with warehouse teams to streamline loading processes and reduce delays.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Associate
Webasto Roof Systems
Livonia, MI
04.2023 - 07.2023
- Assisted in design and development of roof systems, ensuring alignment with client specifications.
- Collaborated with engineering teams to optimize product functionality and performance.
- Executed quality assurance testing protocols to maintain product reliability standards.
- Supported project management efforts by tracking timelines and deliverables effectively.
- Collaborated with team members to improve workflow and enhance productivity levels.
- Assisted in training new associates on safety protocols and operational procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [100] pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Maintenance
Detroit 2L Plus Property Management
Southfield, MI
04.2019 - 04.2022
- Conducted preventive, corrective and predictive maintenance actions.
- Responded promptly to repair requests, addressing issues efficiently
- Assisted in inventory management for maintenance supplies and tools
- Installed new locks, door handles, and door closers.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
- Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
- Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Assisted in the planning and execution of large-scale renovation projects, completing them on time and within budget constraints.
Warehouse Worker
Amazon
Brownstown Twp, MI
08.2021 - 10.2021
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
- Collaborated with team members to optimize workflow and improve productivity.
- Trained new employees on safety protocols and operational procedures.
- Assisted in maintaining a clean and organized work environment to ensure safety standards.
- Monitored equipment performance, reporting issues for timely maintenance and repairs.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Security Guard
Detroit 2L Plus Property Managment
Southfield, MI
01.2020 - 01.2021
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement as needed.
- Implemented access control measures to restrict unauthorized entry into facilities.
- Developed incident reports detailing events, actions taken, and outcomes for management review.
- Collaborated with property management to enhance security policies and procedures effectively.
- Assisted in maintaining surveillance systems, ensuring optimal functionality for incident prevention monitoring.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
GED -
GED.com
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Staff management
- Employee scheduling
- Administrative skills
- Client relations
- Proficient in Google Suite
Timeline
General Manager
Ameda Enterprisess
08.2024 - Current
Delivery Driver
Home City Ice Company
04.2023 - 08.2023
Associate
Webasto Roof Systems
04.2023 - 07.2023
Warehouse Worker
Amazon
08.2021 - 10.2021
Security Manager
Detroit 2L Plus Property Management
03.2021 - 01.2024
Security Guard
Detroit 2L Plus Property Managment
01.2020 - 01.2021
Maintenance
Detroit 2L Plus Property Management
04.2019 - 04.2022
GED -
GED.com