Isaiah Johnson
Lexington,Kentucky
Summary
Results and people-oriented worker, active in the workforce. Aiming to leverage a proven knowledge of conflict resolution, customer needs assessment, and customer satisfaction skills to vitalize your work environment. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
IT Specialist
Columbia Gas of Kentucky
Lexington
12.2021 - Current
- Regularly imaged and deployed devices to immediately resolve critical failures for field workers
- Responded to support requests from end users, leading individuals through basic troubleshooting tasks
- Coordinated the local Asset Refresh program, preparing assets and ensuring necessary software & hardware needs were met
- Cooperated with network team to mitigate local security risks, verify status and integrity of servers, and physically survey site for potential projects.
- Installed and managed a digital device locker to provide immediate replacement of faulty devices for First Responders.
Billing Clerk
Creative Lodging Consultants
Lexington
06.2021 - 12.2021
- Executed billing tasks and recorded information in company databases
- Monitored outstanding invoices and performed collections duties
- Managed invoicing and payment processing operations
- Handled account payments and provided information regarding outstanding balances.
Technical Dress Rehearsal Specialist
Brooksource
Lexington
02.2021 - 06.2021
- Resolved software, hardware and phone issues in timely manner
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Configured hardware, devices, and software to prepare UK Hospital employees on their infrastructure upgrades
- Broke down and evaluated user problems while utilizing test scripts, personalized experience and probing questions
- Worked with vendors to inventory new devices
- Rolled out new workstations and iPads across hospital campus.
IT Student Specialist
Asbury University
Wilmore
08.2018 - 12.2020
- Advised students and faculty on hardware and software optimization
- Directed software programming and development of training resources and knowledge base for internal use
- Store, retrieve and manipulate data for analysis of system capabilities and requirements
- Confer with end users by phone or in person to provide information about services, products, cancel accounts or obtain details of complaints
- Resolved job duties under FERPA conditions
- Increased the total number of resolved tickets in a timely manner by 35%.
Education
Bachelor Of Arts (B.A.) In Music -
Asbury University
Wilmore, Kentucky12.2020
Skills
- Administrative and End User support
- Project Management
- Microsoft Suite Skills
- Customer Service
- Troubleshooting
- Quickly Grasp New Ideas or Procedures
- Flexible and Adaptable
- Professional Interpersonal Communication
- Passionate About Helping People
Timeline
IT Specialist
Columbia Gas of Kentucky
12.2021 - Current
Billing Clerk
Creative Lodging Consultants
06.2021 - 12.2021
Technical Dress Rehearsal Specialist
Brooksource
02.2021 - 06.2021
IT Student Specialist
Asbury University
08.2018 - 12.2020
Bachelor Of Arts (B.A.) In Music -
Asbury University
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