JONATHAN BEANS
Bell Road YMCA
Montgomery,AL
5
years of professional experience
Resourceful IT Specialist with 2 years of experience in technical support and system maintenance. Expertise in Windows operating systems, Microsoft Office 365, and network troubleshooting. Proven ability to resolve technical issues, install software, and support end-users effectively. Focused on delivering reliable IT solutions to enhance operational efficiency.
Work History
IT Specialist
2 Years 5 Months- Assisted in installation, configuration, and ongoing usability of desktop computers, peripherals, and software, ensuring adherence to established standards and guidelines.
- Provide basic support to end users on a variety of issues by identifying, researching, and resolving technical problems.
- Documented internal procedures and prepared written reports and recommendations, enhancing clarity and access to information.
- Provided support to end users by identifying, researching, and resolving technical problems, improving overall user experience.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Supported system upgrades, patches, and configuration changes to maintain operational stability.
- Strengthened IT operations by improving ticket handling, asset tracking, and support consistency.
Development/Procurement Specialist
1 Year 5 Months- Coordinated part development and implementation for current and upcoming projects, ensuring alignment with project goals.
- Develop detailed project plans, tactical execution, schedules, and cost estimates for assigned projects.
- Communicated project status regularly to upper management and Headquarters, facilitating informed decision-making.
- Investigated repeated part defects for Mobis O & D Task Force and proposed countermeasures, presenting findings directly to CEO.
- Mobis O & D Task Force: Investigate repeated part defects and propose countermeasures. Findings presented directly to CEO.
Wellness Staff
5 Years 3 Months- Conducted light maintenance on fitness equipment to ensure optimal performance. on the fitness floor as per the Wellness Director.
- Performed maintenance duties to maintain cleanliness and proper working condition of all equipment.
- Instructed members during fitness orientations, offering tailored feedback to enhance their workout experience.
- Read, know, follow and enforce emergency procedures, YMCA policies, rules, and health codes applicable to the facility.
Education
MBA - Computer Science
Skills
TECHNICAL SKILLS
Computer Hardwareeeeee and Software Troubleshooting
Desktop and Laptop Support
Printer Installation and Troubleshooting
Windows Operating Systems
Microsoft Office 365 Administration and Support
Active Directory and User Account Management
Network Connectivity Troubleshooting
Computer Setup
Configuration
and Deployment
Software Installation and Updates
Employee Technical Support and Help Desk Operations
Remote Desktop Support
System Maintenance and Upgrades
IT Equipment Inventory and Asset Management
Password Resets and Account Access Support
Cybersecurity Awareness and Best Practices
Technical Documentation and Ticket Management
Internet and Connectivity Troubleshooting
End-User Training and Technical Assistance
Microsoft Power Apps – Application Development and Automation
Microsoft SharePoint – Site Management
Document Libraries
and Collaboration
Microsoft 365 Applications
Workflow Automation and Process Improvement
SharePoint Lists and Data Management
Affiliations
LEADERSHIP & PROFESSIONAL AFFILIATIONS LEADERSHIP & PROFESSIONAL AFFILIATIONS
Alpha Phi Alpha Fraternity, Inc. – Alpha Upsilon Alumni Chapter
Member | 2026 – Present
- Demonstrate commitment to leadership, brotherhood, community service, and professional development.
- Participate in community outreach, service initiatives, and chapter activities.
- Promote teamwork, communication, networking, and leadership through organizational involvement.
Timeline
IT Specialist
Shaw Technology
06.2024 - 11.2026Read More
Development/Procurement Specialist
Hyundai MOBIS
02.2023 - 07.2024Read More
Wellness Staff
Bell Road YMCA
08.2021 - CurrentRead More
Auburn University At Montgomery
MBA from Computer Science
Read More