ISAIAH KNUTH
Omaha,NE
Summary
Operation Lead with 3+ years of experience optimizing logistics and leading teams, achieving 95% on-time performance and 15% improved customer satisfaction at Fedex. Skilled Combat Medic with EMT certification, delivering emergency care and training 50+ personnel with zero complications. Adept at process improvement and crisis management, seeking to leverage diverse skills in a dynamic healthcare or management role.
Overview
10
10
years of professional experience
Work History
Operations Manager
Federal Express Corporation
Omaha, NE
09.2025 - Current
- Directed optimization of 15+ daily delivery routes, resulting in 95% on-time courier performance.
- Implemented team scheduling improvements and process adjustments, reducing operational delays by 10%.
- Oversaw a team of 10+ couriers and warehouse personnel to enhance operational efficiency.
- Managed package handling processes for 5000+ packages daily, maintaining a safety record with zero incidents.
Operations Lead
FedEx Express Corporation
Lincoln, Nebraska
12.2024 - 08.2025
- Trained and mentored staff on best practices in logistics and shipment procedures.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Oversaw problem resolution to address barriers to operational efficiency.
Courier
FedEx Express Corporation
Lincoln, Nebraska
09.2023 - 12.2024
- Operated company vehicles safely while following local traffic laws and speed limits.
- Demonstrated excellent customer service skills when interacting with clients and customers.
- Communicated effectively with dispatch personnel regarding changes in schedule or route information.
Combat Medic (68W)
Army National Guard
Lincoln, Nebraska
03.2018 - 03.2025
- Assessed illness/injury severity to prioritized medical procedures, ensuring timely and effective care.
- Conducted 20+ medical training sessions for unit personnel, improving overall readiness by 30%.
- Managed medical supply inventory for 75+ personnel, ensuring 100% availability during field operations.
- Administered first aid to 40+ personnel during training exercises and community events, maintaining zero complications.
- Supported 5+ domestic response operations (e.g. riots and natural disasters) treating 25+ individuals with 100% successful outcomes.
Insurance Broker
Family First Life
Lincoln, NE
03.2020 - 07.2023
- Established long-term relationships with customers, providing ongoing advice and support.
- Identified and analyzed client needs to provide tailored risk management solutions.
- Negotiated with underwriters to ensure competitive terms for clients' coverage.
- Drafted contracts and policy documents for various types of insurance products.
- Ensured compliance with applicable regulations and standards in accordance with industry best practices.
Grocery Checker
Hy-Vee Supermarket Company
Lincoln, Nebraska
03.2016 - 01.2019
- Resolved customer complaints in a timely and professional manner.
- Followed all safety procedures when handling sharp objects or hazardous materials.
- Demonstrated flexibility by working different shifts as needed due to changes in store traffic patterns.
- Assisted in training new employees on proper checkout processes and procedures.
- Operated scanners, scales, cash registers, and other electronics to complete customer transactions.
Education
High School Diploma -
Lincoln East High School
Lincoln03-2019
Associate of Science - Project Management
Southern New Hampshire University
Hooksett, NH05-2028
Skills
- Logistics Coordination
- Process Optimization
- Customer Service
- Market Research
- Stress Resilience
- Team Leadership
- Attention to Detail
- Inventory Management
- Sales Presentation
- Emergency Medical Response
Timeline
Operations Manager
Federal Express Corporation
09.2025 - Current
Operations Lead
FedEx Express Corporation
12.2024 - 08.2025
Courier
FedEx Express Corporation
09.2023 - 12.2024
Insurance Broker
Family First Life
03.2020 - 07.2023
Combat Medic (68W)
Army National Guard
03.2018 - 03.2025
Grocery Checker
Hy-Vee Supermarket Company
03.2016 - 01.2019
High School Diploma -
Lincoln East High School
Associate of Science - Project Management
Southern New Hampshire University