ISAIAH MENDEZ
Richmond,TX
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cybersecurity Engineer
Gabian Services LLC
04.2023 - Current
- Maintained up-to-date knowledge of industry trends and threat landscape through ongoing research and professional development activities.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Evaluated emerging security technologies, recommending appropriate tools to enhance organizational defense capabilities.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Traveled when required
Service Advisor
Toyota
04.2022 - 04.2023
- Duties include checking in client's, creating work order per client(s) concern or maintenance work, on average 10-15 workorders a day, taking phone calls, dealing with paperwork pertaining to work orders, suggesting and notating recommendation of work, working with insurances due to claims, face to face customer service, etc.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Customer Advocate
Carvana LLC
04.2021 - 04.2022
- Duties include preparing vehicle on to flatbed hauler to deliver, loading and unloading vehicle from hauler, preparing paperwork for the next day for all customers receiving/purchasing vehicle, making and receiving phone calls to customers, knowing state law requirements for paperwork of purchasing a vehicle, submitting claims if vehicle has damage/needs repairs, etc.
Driver
Amazon
01.2021 - 04.2021
- Duties include loading and unloading the vans, organizing bags in best order to deliver the route for the day, knowing different areas of said routes, safely driving, finding safe locations for packages at time of delivery, etc.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
Driver Helper
UPS
11.2020 - 01.2021
- Duties include taking large quantities of packages from trucks and delivering to address location, identifying street names and safe locations to leave packages, loading and unloading the trucks before the beginning of the route and end of day, etc.
Postal Clerk
United States Postal Service
06.2016 - 10.2020
- Duties include dispatching outgoing mail, handling customer's mail, handling parcels and organizing them to designated routes, handling large amounts of cash and postage stamps, etc.
Cleaning Technician
EllemARCS Janitorial Service
08.2017 - 11.2018
- Duties include cleaning residential, commercial building, and government building, handling cleaning equipment, handling cleaning chemicals, etc.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
Sales Associate
Sun Devil Marketplace Arizona State University Campus
02.2016 - 06.2016
- Duties include handling cash, credit/debit card transactions, registering people for repairs, receiving phone calls to the department, and organizing stocked items for purchase, certified to sell Apple products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Processing Clerk (PSE)
United States Postal Service WVLDC
11.2015 - 01.2016
- Duties included analyzing packages zip codes, organizing them to the proper cages of designated areas for that zip code, dispatching cages into trucks, scanning mail manually, etc.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Labeled packages with clear, correct information to reduce mailing errors.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Game Technician
Dave & Buster's
11.2015 - 01.2016
- Duties included cleaning down games, and blacktops tables of any fingerprints, cups, stains, spills etc. Help customers with any questions, repair broken games, clean the inside of games, etc.
- Ensured a safe gaming environment by adhering to safety protocols during machine repair and maintenance activities.
- Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.
- Enhanced player experience by maintaining and repairing arcade game machines promptly and efficiently.
Education
High School Diploma - College Preparatory Program
Bishop McDevitt High School
Wyncote, Pennsylvania06.2015
Skills
- Customer service
- Problem resolution
- Critical thinking
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Help desk operations
- Network troubleshooting
- Server maintenance
- Hardware and software repair
Certification
- CompTIA A+, CompTIA - 1/3/24-1/3/27
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cybersecurity Engineer
Gabian Services LLC
04.2023 - Current
Service Advisor
Toyota
04.2022 - 04.2023
Customer Advocate
Carvana LLC
04.2021 - 04.2022
Driver
Amazon
01.2021 - 04.2021
Driver Helper
UPS
11.2020 - 01.2021
Cleaning Technician
EllemARCS Janitorial Service
08.2017 - 11.2018
Postal Clerk
United States Postal Service
06.2016 - 10.2020
Sales Associate
Sun Devil Marketplace Arizona State University Campus
02.2016 - 06.2016
Processing Clerk (PSE)
United States Postal Service WVLDC
11.2015 - 01.2016
Game Technician
Dave & Buster's
11.2015 - 01.2016
High School Diploma - College Preparatory Program
Bishop McDevitt High School
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