Isaiah Milanes
Lancaster,PA
Summary
Energetic and friendly individual with excellent communication skills and knack for providing exceptional customer service. Possesses strong understanding of guest interaction and ability to quickly learn and apply new procedures. Aiming to create memorable experiences and contribute positively to team.
Offering strong interpersonal skills and positive attitude, eager to learn and grow within dynamic environment. Brings quick learning ability and adaptability, paired with solid foundation in performing under pressure. Ready to use and develop customer service and teamwork skills in Activities Assist.
Overview
1
1
year of professional experience
Work History
Cast Member
Regal Cinemas
Lancaster, PA
09.2025 - 01.2026
- Provided exceptional customer service by assisting patrons with ticket purchases and inquiries.
- Maintained cleanliness and organization in theater areas to enhance guest experience.
- Operated projection equipment for film screenings, ensuring quality and consistency.
- Collaborated with team members to efficiently manage concessions during peak hours.
- Processed cash and credit transactions accurately at the box office and concession stands.
- Adapted quickly to changing schedules and demands, ensuring smooth theater operations.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Managed time to arrive on set when required.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Operated point-of-sale systems efficiently, processing transactions accurately and handling payments.
- Developed product knowledge through training sessions, improving ability to assist customers effectively.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Floor Associate
Urban Air Trampoline and Adventure Park
Lancaster, PA
04.2025 - 06.2025
- Maintained a clean and organized so floor was presented attractively.
- Collaborated with team members to implement promotional displays, driving increased customer engagement.
- Identifying discrepancies and reporting issues to management for resolution.
- Greeted customers and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
Education
High School Diploma -
Phoenix Academy
Lancaster06.2026
Skills
Quick-learning
Strong teamwork
Public speaking
Leadership qualities
Creativity and innovation
Following directions
Can-do attitude
Adaptable
Accepts direction and coaching graciously
Creative
Timeline
Cast Member
Regal Cinemas
09.2025 - 01.2026
Floor Associate
Urban Air Trampoline and Adventure Park
04.2025 - 06.2025
High School Diploma -
Phoenix Academy