Isaiah Miller
Montclair,NJ
Summary
High-achieving freshman student at Montclair State university seeking to obtain a masters degree in accounting who is a reliable, hard-working, respectful, and concentrated on future endeavors. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dependable customer service representative with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Joseph Nachbaur's State Farm Agency
09.2023 - 06.2024
- Handled Customer Inquiries- Responded to around 25 customer inquiries each day regarding insurance policies, coverage options, and claims processes
- Processed Transactions: Assisted with policy renewals, cancellations, and adjustments, ensuring accuracy and compliance with company guidelines
- Provided Support: Offered support to clients in understanding their insurance needs and recommended appropriate policy options
- Maintained Records: Kept detailed and organized records of customer interactions and transactions for future reference and follow-up.
Office Assistant
Nathaly Torres
09.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06.2024
M.D. - Accountinng
Montclair State
Montclair, NJ06.2028
Skills
- Microsoft Excel
- Project Management
- Operating Systems
- Programming
- Customer Service
- Time Management
- Data Entry
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
Global Management Study Certificate
Timeline
Office Assistant
Nathaly Torres
09.2024 - Current
Customer Service Representative
Joseph Nachbaur's State Farm Agency
09.2023 - 06.2024
High School Diploma -
Passaic County Technical Institute
M.D. - Accountinng
Montclair State
Global Management Study Certificate
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